Lauren Onye
Summary
Overall, I would categorize myself as a dynamic individual with a strong background in customer service and conflict resolution, allowing me to adapt in fast-paced environments while ensuring quality service and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Gym Attendant
University of Notre Dame- RecSports
Notre Dame
10.2023 - Current
- Responded swiftly to emergencies within facility and surrounding area, ensuring safety for all patrons.
- Ensured cleanliness and organization of gym facilities and equipment, contributing to a welcoming environment for users.
- Monitored facility access and enforced university recreation policies, promoting safe and respectful use of resources.
Server
Fogo de Chao
Providence
05.2024 - 05.2026
- Captured customer orders with accuracy and efficiency to enhance dining experience.
- Addressed guest inquiries and resolved issues promptly to ensure customer satisfaction.
- Executed opening and closing duties, including setting up dining area and restocking supplies, to maintain smooth operations.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
Guest Advocate
Target
Lincoln
10.2021 - 01.2026
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Collaborated with team members to streamline operations and enhance customer service.
- Resolved customer complaints effectively to maintain customer satisfaction and loyalty.
- Processed returns, exchanges, and refunds efficiently to uphold company policy and improve customer experience.
Manager
Best Taste Chinese Restaurant
North Providence
01.2020 - 01.2026
- Oversaw daily restaurant operations and ensured efficient service delivery.
- Managed staff schedules and trained employees on best practices while monitoring their performance and addressing issues
- Enforced customer service standards and resolved customer problems to uphold quality service.
Consultant- Intern
PricewaterhouseCoopers
Boston
06.2025 - 08.2025
- Researched market trends and issues to recommend effective tactics for client strategies.
- Assisted project teams in creating impactful client presentations and comprehensive reports for stakeholder meetings.
- Cultivated positive working relationships with staff and management to enhance team collaboration.
Education
BBA - Business Analytics; Pre-Dental
University of Notre Dame
Notre Dame, IN05-2027
Skills
- Customer service
- Communication
- Conflict resolution
- Time management
- Multitasking
- Adaptability
Certification
- CPR
Timeline
Consultant- Intern
PricewaterhouseCoopers
06.2025 - 08.2025
Server
Fogo de Chao
05.2024 - 05.2026
Gym Attendant
University of Notre Dame- RecSports
10.2023 - Current
Guest Advocate
Target
10.2021 - 01.2026
Manager
Best Taste Chinese Restaurant
01.2020 - 01.2026
BBA - Business Analytics; Pre-Dental
University of Notre Dame