Lauren Orlando
Houston,TX
Summary
Talented with selling, multitasking, planning and excellent communication skills while maintaining a high level of hospitality, professionalism and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time. Highly creative Sales and Marketing Coordinator comfortable managing efforts of multiple staff members to achieve attention-grabbing interest and sales. Experienced organizer with eye for making unique, positive connections while interpreting data. Passionate team player engages target audiences to boost mutually beneficial partnerships and company profits.
Overview
6
6
years of professional experience
Work History
Sales and Marketing Coordinator
Friedberg & Associates
Houston, TX
12.2022 - 12.2024
- Developed and implemented marketing plans to promote products and services.
- Organized promotional events such as trips, conferences, and seminars.
- Created content for websites, emails, brochures, newsletters, social media posts.
- Coordinated with sales team to ensure customer satisfaction throughout the sales process.
- Analyzed data from surveys to better understand customer needs and preferences.
- Assisted in developing pricing strategies for products or services based on market trends.
- Provided support for product launches by creating promotional materials and advertising campaigns.
- Developed presentations for internal meetings as well as external client meetings.
- Identified opportunities for cross-selling additional products or services.
- Assisted salesforce with customer leads and follow up to build constant contact.
- Managed sample product distribution and customer incentive programs to increase sales.
- Analyzed competitors' marketing campaigns for insights to gain attention and sales for clients.
Sales Assistant
Itouchdiamonds
Houston, TX
12.2020 - 12.2021
- Maintained accurate records of customer orders and inventory levels.
- Provided excellent customer service throughout the sales process.
- Analyzed competitor pricing models to ensure competitive pricing was offered.
- Demonstrated a thorough knowledge of all products available for sale.
- Established relationships with vendors to obtain discounts and special offers.
- Assisted customers in finding the right product for their needs.
- Developed and implemented sales strategies to increase revenue.
- Attended trade shows and industry events to promote company brand awareness.
- Managed daily operations including opening and closing procedures, cash handling, restocking shelves.
- Processed payments using POS systems and other payment methods.
- Met sales goals for products subject to special promotions, emphasizing special offers in interactions with customers and keeping records of promotional sales.
Dental Assistant
Linares Family Dental
Houston, TX
04.2019 - 09.2021
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Laid out dental instruments and equipment before procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Checked with participants throughout procedures to help alleviate anxiety.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
Spin Instructor
RIDE indoor cycling
Houston, TX
10.2022 - Current
- Instructed energetic, invigorating spin classes to help participants reach their fitness goals.
- Demonstrated proper form and technique for cycling exercises to ensure participant safety.
- Developed custom spin classes tailored to the skill levels of individual participants.
- Performed regular maintenance on equipment such as bikes and sound systems.
- Researched current trends in fitness programs to provide innovative ideas for spin classes.
- Reviewed class feedback from participants and made adjustments accordingly.
- Organized group rides outside of the studio with members who had similar interests or goals.
- Engaged with clients outside of scheduled classes via email or social media platforms.
- Updated client profiles regularly with new information regarding health conditions or changes in exercise routines.
- Assisted customers with registration processes, answering questions about policies or procedures.
- Created detailed reports summarizing attendance numbers, customer satisfaction ratings.
- Attended professional development workshops related to cycling instruction techniques.
Front Receptionist
Revolution Spin Cycling
Houston, TX
08.2018 - 01.2019
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees.
- Explained policies and procedures to visitors.
- Scheduled and confirmed appointments.
- Answered office phone and emails to schedule appointments, answer questions and document information.
Education
Associate of Science -
Houston Community College
Houston, TX06.2025
Skills
- Computer Proficiency
- Sales
- Proposal Development
- Marketing
- Customer Satisfaction
- Social Media Marketing
- Appointment Scheduling
- Positive Attitude and Energetic
- Customer Service-Oriented
- Greeting and Seating Clients
- Administrative Support
- Call Answering and Routing
- Attention to Detail
- Customer Service
- Verbal and Written Communication
- Prioritization and Time Management
- Documentation and Reporting
- Courteous and Professional
- Scheduling and Calendar Management
- Delivery Coordination
- Multitasking and Prioritization
- Oral and Writing Communication
- Customer Assistance and Interaction
- Listening Skills
- Email and Telephone Decorum
- Effective Planning
Timeline
Sales and Marketing Coordinator
Friedberg & Associates
12.2022 - 12.2024
Spin Instructor
RIDE indoor cycling
10.2022 - Current
Sales Assistant
Itouchdiamonds
12.2020 - 12.2021
Dental Assistant
Linares Family Dental
04.2019 - 09.2021
Front Receptionist
Revolution Spin Cycling
08.2018 - 01.2019
Associate of Science -
Houston Community College
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