Lauren Ortiz
Floresville,TX
Summary
Professional Instructor and United States Air Force Veteran leveraging over 8 years of proven experience in victim advocacy, classroom instruction, professional development, and project planning. Equipped with an extensive background in versatile educational and medical environments. Competent at performing independently or working and leading teams of over 30 personnel. Creative problem solver with a passion for working with victims and students in many different capacities.
Overview
10
10
years of professional experience
Work History
Domestic Violence Advocate
City Of San Antonio
San Antonio, TX
04.2022 - 08.2022
- Provided support, advocacy, referral, and case management services to domestic violence victims
- Assisted victims with obtaining legal assistance, interfaced with legal providers to guide victims through multiple systems
- Networked with other providers to help victims access community resources
- Worked in partnership with San Antonio Police Department Fear Free Environment unit in community outreach efforts
Intern, Victim Services Division
Texas Department Of Criminal Justice
Austin, TX
12.2021 - 03.2022
- Assisted in the planning, development, and implementation of Victim Services programs to include Victim Notification, Victim Impact Statements, and Victim Impact Panels
- Provided information to victims regarding offender status and parole review eligibility and crime victims' rights
- Assessed safety of victim and developed safety/ service plans as needed
- Assisted with preparing and providing training and educational materials on victims rights, program services, policies and procedures relating to state laws and regulations
Victim Advocate
DOD
San Antonio, TX
01.2021 - 11.2021
- Informed victims of their rights to participate in the criminal justice process and educate them on the criminal justice system
- Accompanied victims to court and other appointments as requested
- Referred victims to community social service resources within DoD and civilian sectors to assist in the individual healing process and provided access to financial assistance, legal aid, relocation, and medical services
- Prepared and maintained individual case documentation in accordance with DoD regulations
- Participated in on call rotation including nights and weekends
- Led and participated in several community awareness activities to shed light on the importance of crime victim advocacy in the Military
Medical Service Apprentice Instructor
United States Air Force
San Antonio, TX
09.2019 - 11.2021
- Instructed 544-hour program for 1,600 personnel for the Air Force's largest entry-level medical course, awarding 38K college credits annually
- Navigated a Department of Defense training management application to document over 356K written assessments for 50 classes annually
- Identified key areas that could use improvement and implemented new processes, which increased efficiency
- Operated as a National Registered Emergency Medical Technician Evaluator and assessed the hands on performance of 9 skills stations and 102 candidates that resulted in recovering $6.9K in training costs
- Managed team performance by training, mentoring, and supporting 52 employees
- Recognized and arranged for the administration of educational assistance services for students in need
Immunization Technician
United States Air Force
Belleville, IL
01.2018 - 01.2019
- Oversaw and conducted the proper management and storage of immunization supplies and vaccine doses
- Facilitated over 10K vaccinations for Air Force personnel in support of worldwide readiness that saved the Air Force $850K in outsourcing costs
- Trained and mentored new staff on organizational processes and procedures
Family Medicine Technician
United States Air Force Reserve
Belleville, IL
11.2016 - 01.2018
- Adhered to patient safety and operational risk management, quality assurance, and infection control in addition to protection principles in accordance with organizational inspection standards
- Recognized and intervened in emergency situations and took corrective action in accordance with DoD regulations
- Explained and ensured the understanding of treatment procedures, medications, and diets to inform patient and patients family of care and progress
Women's Health Technician
United States Air Force Reserve
Okinawa, Japan
11.2014 - 11.2016
- Handled confidential patient information with discretion and assisted with Sexual Assault Forensic Exams
- Collected,evaluated, and set up both sterile and non-sterile surgical supplies, instruments, and equipment
- Backfilled Women's Health front desk and captured 1K appointments and 2K calls while maintaining smooth operations during a 30% staffing deficit
Courier
Florida Department Of Law Enforcement
Tallahassee, FL
01.2013 - 01.2014
- Developed strong interpersonal and communication skills from interacting professionally with all stakeholders including dispatch, upper management, and peers
- Picked up documents and packages from assigned locations and delivered them to their final destinations
- Handled receipt, storage, identification, and delivery of investigatory documents and criminal evidence for 1,900 members
Education
Bachelor of Arts - Secondary Education
University of The Incarnate Word
San Antonio, TX05-2025
Associate of Arts - Instructional Technology
Community College of The Air Force
Montgomery, AL11-2021
Associate of Applied Science - Nursing Technology
Community College of The Air Force
Montgomery, AL01.2016
Skills
- Emergency Response Training
- Team Collaboration
- Task Prioritization
- Student Records Management
- Cultural Sensitivity
- Curriculum Planning and Implementation
- Lesson Planning
Timeline
Domestic Violence Advocate
City Of San Antonio
04.2022 - 08.2022
Intern, Victim Services Division
Texas Department Of Criminal Justice
12.2021 - 03.2022
Victim Advocate
DOD
01.2021 - 11.2021
Medical Service Apprentice Instructor
United States Air Force
09.2019 - 11.2021
Immunization Technician
United States Air Force
01.2018 - 01.2019
Family Medicine Technician
United States Air Force Reserve
11.2016 - 01.2018
Women's Health Technician
United States Air Force Reserve
11.2014 - 11.2016
Courier
Florida Department Of Law Enforcement
01.2013 - 01.2014
Bachelor of Arts - Secondary Education
University of The Incarnate Word
Associate of Arts - Instructional Technology
Community College of The Air Force
Associate of Applied Science - Nursing Technology
Community College of The Air Force