Summary

Overview

Work History

Education

Skills

Timeline

Lauren Peck

Chicago,United States

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

6

6

years of professional experience

Work History

Tour Guide

Lake Geneva Cruise Line

05.2019 - Current

Worked closely with management staff to create new and lucrative tours.
Demonstrated professionalism while interacting with customers and vendors.
Arranged for additional resources and personnel when needed to accommodate larger tour requests.
Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.
Trained new guides in storytelling techniques and customer service standards, raising the overall quality of tours.
Managed scheduling and logistics for multiple tour groups, ensuring smooth operation and timely departures.

Education

Bachelor of Arts - Music Business

University of Illinois At Chicago

Chicago, IL

05-2026

Skills

Public speaking
Presentation skills
Exceptional communication
Customer engagement
Tourism management

Safety consciousness
Training and mentoring
Environmental awareness
Group oversight
Time management

Timeline

Tour Guide

Lake Geneva Cruise Line

05.2019 - Current

Bachelor of Arts - Music Business

University of Illinois At Chicago