Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Peck

Chicago,United States

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

6
6
years of professional experience

Work History

Tour Guide

Lake Geneva Cruise Line
05.2019 - Current
  • Worked closely with management staff to create new and lucrative tours.
  • Demonstrated professionalism while interacting with customers and vendors.
  • Arranged for additional resources and personnel when needed to accommodate larger tour requests.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.
  • Trained new guides in storytelling techniques and customer service standards, raising the overall quality of tours.
  • Managed scheduling and logistics for multiple tour groups, ensuring smooth operation and timely departures.

Education

Bachelor of Arts - Music Business

University of Illinois At Chicago
Chicago, IL
05-2026

Skills

  • Public speaking
  • Presentation skills
  • Exceptional communication
  • Customer engagement
  • Tourism management
  • Safety consciousness
  • Training and mentoring
  • Environmental awareness
  • Group oversight
  • Time management

Timeline

Tour Guide

Lake Geneva Cruise Line
05.2019 - Current

Bachelor of Arts - Music Business

University of Illinois At Chicago

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Lauren Peck