Lauren Peeples
Raleigh,NC
Summary
Skilled Beertender with rich background in craft beer industry, ranging from bartending to brewery operations. Understands the intricacies of serving beer and pairing it with food for optimal customer experience. Strong interpersonal skills have consistently enhanced guest satisfaction while knowledge of brewing processes has allowed for insightful conversations about various beer styles. Demonstrated ability to increase sales through effective marketing strategies and product recommendations.
Overview
10
10
years of professional experience
Work History
Beertender
Bearded Bee
Wendell, North Carolina
07.2024 - Current
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Planned and coordinated special events to boost customer numbers and profits.
- Providing excellent customer service by engaging guests in conversation while pouring drinks or refilling glasses as needed.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Attending staff meetings and training sessions as required by employer.
- Performing opening, closing duties such as setting up, breaking down the bar area accordingly.
Store Manager
Phydeaux
Raleigh, North Carolina
05.2020 - Current
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Developed strategies to maximize sales and profitability.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Server
Blowing Rock Brewing
Blowing Rock, North Carolina
08.2014 - 01.2020
- Cleansed glasses with sanitizing solution after each use.
- Poured wine, beer and cocktails for patrons.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Took orders from customers accurately and in a timely manner.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Greeted customers, answered questions and recommended specials to increase profits.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Presented menus and answered questions regarding items.
Education
Bachelor of Science - Business Management
Appalachian State University
Boone, NC04-2018
Skills
- Cleanliness and hygiene
- Promotional skills
- Food pairing recommendations
- Pouring techniques
- Bar restocking
- Marketing and sales experience
- Menu memorization
- Hospitality and accommodation
- Customer service
- Outgoing personality
Timeline
Beertender
Bearded Bee
07.2024 - Current
Store Manager
Phydeaux
05.2020 - Current
Server
Blowing Rock Brewing
08.2014 - 01.2020
Bachelor of Science - Business Management
Appalachian State University