Lauren Pence
Dayton
Summary
Professional Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
9
9
years of professional experience
2022
2022
years of post-secondary education
Work History
Assistant Store Manager
Shoe Carnival
Dayton
01.2026 - Current
- Assisted in managing daily store operations and staff scheduling.
- Supported visual merchandising to enhance product displays and customer experience.
- Collaborated with management to enforce loss prevention strategies effectively.
- Participated in performance reviews and provided feedback on team members' progress.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Seasonal Inbound
Target
Dayton
10.2025 - 01.2026
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Followed safety protocols during unloading processes to prevent injuries.
- Unloaded inbound shipments from trucks using pallet jacks and forklifts.
- Unloaded incoming shipments and placed items onto designated pallets or shelves.
- Followed all safety regulations when handling heavy materials.
Store Manager
Speedway Gas Station
Dayton
04.2022 - 10.2025
- Managed daily store operations to ensure efficient workflow and service quality.
- Trained and supervised staff to maintain high customer service standards.
- Implemented inventory management practices to optimize stock levels and availability.
- Developed employee schedules to align with store traffic and staffing needs.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Maintained accurate records of employee performance reviews.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Coordinated with vendors to ensure timely delivery of products and services.
Team Member
Walmart
Eaton
01.2017 - 04.2022
- Restocked shelves and ensured product availability.
- Operated cash register and processed transactions efficiently.
- Followed safety protocols to maintain a safe shopping environment.
- Trained new employees on store procedures and customer service standards.
- Maintained a clean and organized work area throughout shift.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Worked hard to learn required tasks quickly to maximize performance.
- Assisted customers with product selection and inquiries.
Education
Associate of Business Administration -
Miami University
Oxford, OH 09.2020 - 05.2022
Eaton High School
Eaton, OHSkills
- Visual merchandising
- Inventory management
- Cash handling
- Loss prevention
- Staff training
- Vendor coordination
- Team building
- POS systems
- Upselling and cross selling
- Sales growth
- Store operations
- POS systems operations
Timeline
Assistant Store Manager
Shoe Carnival
01.2026 - Current
Seasonal Inbound
Target
10.2025 - 01.2026
Store Manager
Speedway Gas Station
04.2022 - 10.2025
Associate of Business Administration -
Miami University
09.2020 - 05.2022
Team Member
Walmart
01.2017 - 04.2022
Eaton High School