Lauren Perez
Miami,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Clerk/Receptionist
Medcare Home Health Services
Miami, FL
08.2021 - Current
- Answered phone calls in a professional manner and transferred calls accordingly.
- Created spreadsheets using Microsoft Excel for tracking data and creating reports.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Performed data entry tasks into various databases as needed.
- Greeted customers, answered inquiries, and directed them to the appropriate department.
- Implemented a system to monitor office supply usage and maintain stock availability.
- Resolved customer complaints promptly and professionally.
- Assisted in the coordination of healthcare services for patients by communicating with other healthcare professionals.
- Facilitated communication between healthcare providers, family members, patients, physicians and other healthcare personnel to ensure continuity of care.
Education
High School Diploma -
Ronald W. Reagan/Doral Senior High School
Doral, FL06-2021
Associate of Arts - Psycology
Miami Dade College
Miami, FLSkills
- Customer Service
- Fluent in Spanish and English
- RBT certified
- Analytical and Critical Thinking
- Excellent Written Communication
- Organization and Time Management
- Data Management
- Multi-tasking abilities
- Computer Proficiency
- Excellent and Compassionate Communication Skills
Certification
- Registered Behavior Technician (RBT)
References
- Livan Cruz, RN - Admissions Department Supervisor
MEDCARE HOME HEALTH SERVICES
Work phone: (305) 883-2940 Ext: 2149
Cellphone: (786) 718-3417
Timeline
Office Clerk/Receptionist
Medcare Home Health Services
08.2021 - Current
High School Diploma -
Ronald W. Reagan/Doral Senior High School
Associate of Arts - Psycology
Miami Dade College
- Registered Behavior Technician (RBT)
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