Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Lauren Perry

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Diligent with customer service for 15 years of experience and professional attitude toward work assignments and client needs. Proudly delivered exemplary cleaning services. Dependable and honest with strong work ethic.

Overview

23
years of professional experience
1
Certification

Work History

Heaven Sent Cleaning

Residential House Cleaner/Commercial Cleaner
04.2021 - Current

Job overview

  • Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
  • Provided excellent house cleaning and maid services to clients.
  • Adhered to professional house cleaning checklist.
  • Exceeded client expectations to garner future services.

Applebee's Grill + Bar

Service Trainer
09.2013 - 04.2021

Job overview

  • Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
  • Developed department training programs to provide employees knowledge and tools necessary to improve personal performance and development.
  • Monitored participant knowledge before and after training events to help determine additional follow-up activities required to close knowledge gaps or improve results.
  • Identified gaps in staff skills and created or suggested learning experiences to close gaps.
  • Customer Service Satisfaction

Eye Centers Of Florida

Customer Service Representative
12.2000 - 08.2013

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Insurance Verification
  • Authorization's

Education

ISSA
, Online

Certified Personal Trainer from Health And Fitness
03.2023

Edison Community College
, Fort Myers, FL

Certificate of Completion from Medical Transcription/ Medical Terminology
07.2000

Skills

  • Damage and Theft Reporting
  • Washing and Drying
  • Mobile Cart Operation
  • Guest Satisfaction
  • Debris Collection
  • Dish Preparation
  • Dusting Furniture
  • Closet Detailing
  • Ironing Clothing
  • Natural Cleaning Products
  • Mopping and Buffing Floors
  • Bathroom Servicing
  • Bed Making
  • Company Guidelines
  • Rug Steaming and Cleaning
  • Surface Sanitizing
  • Chemical Cleaners
  • Power Tools
  • Decision-Making Skills
  • Window Blind Dusting
  • Mobile Devices
  • Cleaning and Maintenance
  • Kitchen Cleaning and Dishwashing
  • Housekeeping

Certification

  • Certified in CPR/ AED Adult/Infant

03/2023

Timeline

Residential House Cleaner/Commercial Cleaner

Heaven Sent Cleaning
04.2021 - Current

Service Trainer

Applebee's Grill + Bar
09.2013 - 04.2021

Customer Service Representative

Eye Centers Of Florida
12.2000 - 08.2013

ISSA

Certified Personal Trainer from Health And Fitness

Edison Community College

Certificate of Completion from Medical Transcription/ Medical Terminology
  • Certified in CPR/ AED Adult/Infant

03/2023

Lauren Perry