There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Diligent with customer service for 15 years of experience and professional attitude toward work assignments and client needs. Proudly delivered exemplary cleaning services. Dependable and honest with strong work ethic.
Overview
23
years of professional experience
1
Certification
Work History
Heaven Sent Cleaning
Residential House Cleaner/Commercial Cleaner
04.2021 - Current
Job overview
Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
Provided excellent house cleaning and maid services to clients.
Adhered to professional house cleaning checklist.
Exceeded client expectations to garner future services.
Applebee's Grill + Bar
Service Trainer
09.2013 - 04.2021
Job overview
Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
Developed department training programs to provide employees knowledge and tools necessary to improve personal performance and development.
Monitored participant knowledge before and after training events to help determine additional follow-up activities required to close knowledge gaps or improve results.
Identified gaps in staff skills and created or suggested learning experiences to close gaps.
Customer Service Satisfaction
Eye Centers Of Florida
Customer Service Representative
12.2000 - 08.2013
Job overview
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Insurance Verification
Authorization's
Education
ISSA
, Online
Certified Personal Trainer from Health And Fitness
03.2023
Edison Community College
, Fort Myers, FL
Certificate of Completion from Medical Transcription/ Medical Terminology
07.2000
Skills
Damage and Theft Reporting
Washing and Drying
Mobile Cart Operation
Guest Satisfaction
Debris Collection
Dish Preparation
Dusting Furniture
Closet Detailing
Ironing Clothing
Natural Cleaning Products
Mopping and Buffing Floors
Bathroom Servicing
Bed Making
Company Guidelines
Rug Steaming and Cleaning
Surface Sanitizing
Chemical Cleaners
Power Tools
Decision-Making Skills
Window Blind Dusting
Mobile Devices
Cleaning and Maintenance
Kitchen Cleaning and Dishwashing
Housekeeping
Certification
Certified in CPR/ AED Adult/Infant
03/2023
Timeline
Residential House Cleaner/Commercial Cleaner
Heaven Sent Cleaning
04.2021 - Current
Service Trainer
Applebee's Grill + Bar
09.2013 - 04.2021
Customer Service Representative
Eye Centers Of Florida
12.2000 - 08.2013
ISSA
Certified Personal Trainer from Health And Fitness
Edison Community College
Certificate of Completion from Medical Transcription/ Medical Terminology
Certified in CPR/ AED Adult/Infant
03/2023
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