Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Phelps

Houston

Summary

Dynamic Event Coordinator with a proven track record at Red River Restaurants, excelling in vendor relationship management and customer service. Expert in meeting planning and cost estimating, I successfully negotiated contracts and trained staff, ensuring seamless event execution and enhanced client satisfaction. Committed to delivering exceptional results through effective time management and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Event Coordinator

Red River Restaurants
09.2021 - 07.2025
  • Managed event logistics and operations for four locations within the restaurant group.
  • Coordinated schedules and timelines for events.
  • Negotiated contracts with venues, vendors, clients and suppliers to obtain best rates and services.
  • Developed detailed event reports, documenting all aspects of each event.
  • Created detailed timelines to meet all deadlines.
  • Trained and supervised event staff to complete tasks on time.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Purchase order and invoice management for preferred vendors.
  • Customer service point of contact for new clients, including phone, email, and walk-in inquiries.
  • Community outreach with local non-profit organizations and agencies.

Lead Server Trainer

Pappasito's Cantina
12.2001 - 09.2021
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Cross-trained over numerous positions in the restaurant including host, togo, server, and prep cook.
  • Assistant Office Administrator facilitating weekend sales reports, cash deposits, submit invoices, and reconcile credit card disputes.

Education

Associate of Arts - General Studies

Lone Star College
Tomball
05-2006

Skills

  • Customer Service interactions through multiple communication pathways
  • Meeting planning
  • Cost estimating
  • Microsoft Office (Excel, Word, Outlook, Teams)
  • Time Management
  • Records Management
  • Payment and invoice tracking
  • Vendor relationship management
  • Client relationship development
  • Records maintenance
  • Problem-solving
  • Food service

Timeline

Event Coordinator

Red River Restaurants
09.2021 - 07.2025

Lead Server Trainer

Pappasito's Cantina
12.2001 - 09.2021

Associate of Arts - General Studies

Lone Star College