Lauren Pierce
Allentown,PA
Summary
Dynamic Sales and Leasing Consultant with proven abilities in building customer relationships and delivering exceptional service. Known for effective communication, problem-solving, and goal orientation while supporting sales operations and enhancing customer satisfaction.
Overview
5
5
years of professional experience
Work History
Sales and Leasing Consultant
Allentown Kia
Allentown, PA
01.2023 - Current
- - Conducted vehicle demonstrations highlighting features and benefits, enhancing buyer engagement.
- - Helped customers select vehicles based on needs and preferences.
- - Supported lease agreement preparation and transaction paperwork for vehicle sales.
- - Cultivated customer relationships through strategic follow-up communication and dedicated support.
- - Delivered customer service by answering inquiries and resolving issues quickly.
- - Generated customer interest by utilizing a non-confrontational selling approach tailored to individual needs.
- - Prospected for new sales and leasing customers through telephone, email, and direct mail.
- - Followed up with customers after purchase and lease completion to confirm transaction satisfaction.
- - Followed company policies and procedures for sales operations.
- - Identified new product opportunities in existing markets through competitive analysis.
911 Dispatcher
Northampton County
Bethlehem, PA
11.2021 - 02.2022
- Dispatched emergency services swiftly during high-pressure calls to ensure timely assistance.
- Assessed caller needs and efficiently routed emergencies, prioritizing safety and urgency.
- Kept accurate records for all dispatched calls and responses.
- Worked with local law enforcement and fire departments on coordinated responses.
- Gave clear instructions to callers to support safety until help arrived.
- Operated communication systems to relay critical information to responders, enhancing response effectiveness.
Education
High School Diploma -
Agora Cyber Charter School
06-2016
Skills
- Sales strategies
- Objection handling
- Customer retention
- Problem solving
- Time management
- Goal orientation
- Communication skills
- Active listening
- Reliability
Timeline
Sales and Leasing Consultant
Allentown Kia
01.2023 - Current
911 Dispatcher
Northampton County
11.2021 - 02.2022
High School Diploma -
Agora Cyber Charter School