Lauren Poskon
San Antonio,USA
Summary
I am a detail-oriented business professional with hands-on experience in retail operations, data accuracy, and process compliance, supported by an MBA in Business and a BBA in Marketing. I bring a strong foundation in Microsoft Excel, reporting, and documentation, along with a proven ability to meet deadlines, maintain precision, and support data-driven decision-making. Through my experience at HEB, I have consistently delivered high accuracy, operational efficiency, and customer-focused results, and I am eager to contribute my analytical mindset and work ethic to a corporate or administrative role.
Overview
4
4
years of professional experience
Work History
SHELF EDGE
HEB GROCERY STORE
San Antonio, USA
12.2025 - Current
- Ensured 99% accuracy of shelf tags, promotional ads, and item signage across 10-15 store departments reducing customer price disputes and register overrides.
- Executed weekly category refreshes and new item replacements, updating 500-1000 shelf tags per shift in compliance with corporate standards.
- Set and maintained planograms (POGs) for multiples aisles completing 3-10 resets per week while meeting strict merchandising deadlines.
- Audited prices and advertisements storewide, identifying and correcting 50-100 discrepancies weekly to maintain pricing integrity.
- Managed paper and digital coupons, ensuring 100% compliance with promotional timelines and minimizing expired or incorrect offers on the sales floor.
BEER AND WINE ASSOCIATE
HEB GROCERY STORE
San Antonio, USA
08.2025 - Current
- Collaborated with colleagues to maintain a clean, attractive store environment that showcased our diverse product offerings.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Increased sales by 8% conducting engaging and informative wine tastings for customers in quarter 3.
- Built strong relationships with vendors, negotiating favorable pricing and ensuring timely delivery of high-quality products.
PERSONAL SHOPPER
HEB GROCERY STORE
San Antonio, USA
08.2022 - Current
- Routinely fulfilled deadlines and quality objectives for accuracy and timeliness.
- Verified quality and accuracy of picked items, achieving 98% order accuracy and contributing to 99% on-time product delivery, prioritizing both customer order accuracy and product delivery excellence.
- Maintained a 98% accuracy rate by tracking substitutions and proactively informing customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained high service quality while handling multiple responsibilities.
Education
MBA - BUSINESS
UNIVERSITY OF THE INCARNATE WORD
San Antonio, USA 08.2023 - 08/2025
BBA - MARKETING
THE UNIVERSITY OF TEXAS AT SAN ANTONIO
San Antonio, USA 08.2018 - 12/2022
Skills
- Retail Operations
- Microsoft Excel
- Cross Functional Coordination
- Data Accuracy
- Highly Detailed Oriented
- Visual Merchandising
Certifications Courses
- PDS (Partner Development Series)
- Inbound Marketing Certificate
Timeline
SHELF EDGE
HEB GROCERY STORE
12.2025 - Current
BEER AND WINE ASSOCIATE
HEB GROCERY STORE
08.2025 - Current
MBA - BUSINESS
UNIVERSITY OF THE INCARNATE WORD
08.2023 - 08/2025
PERSONAL SHOPPER
HEB GROCERY STORE
08.2022 - Current
BBA - MARKETING
THE UNIVERSITY OF TEXAS AT SAN ANTONIO
08.2018 - 12/2022