Monica Moreno
San Antonio,TX
Summary
Dedicated Customer Service Representative skilled in enhancing customer satisfaction through effective problem resolution and knowledgeable service. Experienced in assisting customers with inquiries, leading to improved service outcomes. Collaborated with diverse teams to resolve product-related issues and achieve organizational goals.
Overview
5
5
years of post-secondary education
10
10
years of professional experience
Work History
Shelf Edge
HEB Grocery Store
San Antonio, Texas
02.2025 - 09.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to better their experience
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated with teams across departments to complete projects effectively.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
Lead Server
Alamo Drafthouse Cinema
San Antonio, Texas
04.2018 - 02.2025
- Led server team during busy cinema showings and dining service
- Trained new servers on Alamo Drafthouse guest service standards
- Coordinated food and beverage orders with kitchen and bar staff
- Monitored dining room readiness before screenings and seatings
- Handled guest concerns with calm, attentive service
- Managed POS transactions and accurate check processing
- Worked with management to coordinate special functions and events.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner
Bar Manager
La Botanica
San Antonio
05.2016 - 05.2018
- Managed La Botanica bar operations and daily service flow.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Scheduled staff shifts and coordinated peak service coverage to ensure smooth operations.
- Trained bartenders on drink recipes and service standards to enhance guest experience.
- Monitored inventory and ordered liquor, mixers, and bar supplies.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Enforced alcohol compliance, sanitation, and safety procedures.
- Collaborated with kitchen and management to plan and execute successful La Botanica events.
Education
Some College (No Degree) - Graphic And Digital Design
The University of Texas At San Antonio
San Antonio, TX 09.2009 - 09.2011
Some College (No Degree) - American Sign Language
San Antonio College
San Antonio, TX 09.2015 - 09.2018
Some College (No Degree) - Graphic and Digital Design
Texas A&M University, Kingsville, Tx, US
Kingsville, TXSkills
- POS systems
- Shift scheduling
- Inventory management
- Cash handling
- Guest service
- Staff training
- Event support
- Problem solving
- Clear communication
- Attention detail
- Team leadership
- Computer skills
- Active listening
- Time management
- Planogram execution
- Shelf labeling
- Inventory replenishment
- Customer relationship management
Timeline
Shelf Edge
HEB Grocery Store
02.2025 - 09.2026
Lead Server
Alamo Drafthouse Cinema
04.2018 - 02.2025
Bar Manager
La Botanica
05.2016 - 05.2018
Some College (No Degree) - American Sign Language
San Antonio College
09.2015 - 09.2018
Some College (No Degree) - Graphic And Digital Design
The University of Texas At San Antonio
09.2009 - 09.2011
Some College (No Degree) - Graphic and Digital Design
Texas A&M University, Kingsville, Tx, US