Yaisha Cox
Cibolo,TX
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
8
8
years of professional experience
Work History
Shelf Edge Specialist
HEB Grocery Store
New Braunfels, TX
08.2024 - 03.2026
- Executed regular assessments and adjustments of merchandise displays to maintain aesthetic standards and optimize product visibility.
- Received 20-30 SEM directives from corporate leadership and implemented actions to ensure alignment with company goals.
- Conducted sales floor inspections to verify accurate pricing and product placement.
Customer Service Associate
Chipotle Mexican Grill
Cibolo, TX
03.2024 - 08.2024
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workstations to ensure a safe dining environment.
- Assisted in training 4 new employees on operational procedures and customer interaction techniques.
- Processed customer orders accurately and efficiently using POS systems.
- Monitored stock levels and communicated needs for inventory replenishment to management.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Associate
Chick-Fil-A
Yorktown, VA - Schertz, TX
08.2018 - 02.2023
- Processed 100-1000 orders accurately using point-of-sale systems, ensuring a seamless transaction experience.
- Delivered exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Maintained cleanliness and organization in dining areas to enhance customer satisfaction levels.
- Collaborated with team members to uphold Chick-Fil-A's high standards of quality and service.
- Assisted in training new staff on operational procedures and customer interaction techniques.
- Adapted quickly to changing demands during peak hours, ensuring timely service delivery.
Education
GED -
Middle Creek Academy
Newport news04.2018
Skills
- POS system familiarity
- Customer service
- Problem solving
- Analytical thinker
- Proficient multitasker
- Efficient communicator
- Rapid learner
- Interpersonal skills
- Upselling skills
Timeline
Shelf Edge Specialist
HEB Grocery Store
08.2024 - 03.2026
Customer Service Associate
Chipotle Mexican Grill
03.2024 - 08.2024
Customer Service Associate
Chick-Fil-A
08.2018 - 02.2023
GED -
Middle Creek Academy