Fatima Chapa
Laredo,TX
Summary
Shelf Edge Specialist at HEB Grocery Store with expertise in inventory management and planogram execution. Proven ability to enhance product placement and ensure pricing accuracy, driving customer satisfaction. Strong adaptability and teamwork skills foster a collaborative environment, leading to improved operational efficiency and a seamless shopping experience.
Overview
6
6
years of professional experience
Work History
Shelf Edge Specialist
HEB Grocery Store
Laredo, TX
01.2024 - Current
- Ensure SRS/FLOR procedures, and use symbol application for inventory management.
- Execute new item placement and category updates.
- Assign all PSA to POG items.
- Conduct audits to ensure POG accuracy and alignment.
- Ensure the accuracy of the ad, price, and item signage.
- Handling coupon management and printing.
- Executing opening department duties.
- Up to date any ATO updates to ensure A+ standards are met.
Convenience Store Assistant Manager
Tejano Mart
Laredo, TX
09.2019 - 12.2023
- Process customer payments.
- Stock the shelves.
- Receive deliveries from vendors.
- Resolved customers' complaints.
- I communicated with staff members to resolve conflicts.
- Coordinated with the manager to plan and execute store events.
- Interacted with customers to find their needs and consider their product preferences.
Education
High School Diploma -
Dr. Leo G Cigarroa High School
Laredo05-2018
Skills
- Inventory management
- Planogram execution
- Product placement
- Price auditing
- Shelf sanitation
- Customer service
- Sales reporting
- Customer relations
- Adaptability and flexibility
- Multitasking Abilities
- Teamwork and collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Shelf Edge Specialist
HEB Grocery Store
01.2024 - Current
Convenience Store Assistant Manager
Tejano Mart
09.2019 - 12.2023
High School Diploma -
Dr. Leo G Cigarroa High School
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