Lauren Probelski
Austin,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Administrative Assistant for Catering
Chi'Lantro BBQ
06.2022 - Current
- Boosts team productivity by managing communication channels and ensuring timely responses to inquiries.
- Collaborates on special projects as assigned by leadership.
- Ensures accurate record-keeping with diligent data entry of orders and coordinating event logistics as needed for success.
- Assists in 125 outreach connections per week via phone calls and emails to potential targeted clients, providing information about catering services.
- Manages AR for all catering clients with direct billing accounts to ensure timely payments.
Administrative Assistant
Ace Academy Charter School
08.2021 - 02.2022
- Supported executive staff by reconciling all department budgets.
- Managed phone and email correspondence, handled incoming and outgoing mail, and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Customer Service Representative
Texas Department Of Licensing And Regulation
03.2020 - 07.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information for over 40 different occupational license types.
- Tracked customer service cases and updated service software with customer information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team
Administrative Assistant
Crown Plaza Hotel
04.2018 - 02.2020
- Reviewed all scheduled events for accuracy and timeliness by ensuring details are complete and communicated to appropriate departments.
- Pulled sales reports, then entered sales data into spreadsheets for weekly and monthly tracking.
- Interfaced with accounting for disputes and accuracy.
Skills
- Office Administration
- Spreadsheet Management
- Account Reconciliation
- Database Administration
- Report Generation
- Customer Service
- Account Management
- Clerical Support
Timeline
Administrative Assistant for Catering
Chi'Lantro BBQ
06.2022 - Current
Administrative Assistant
Ace Academy Charter School
08.2021 - 02.2022
Customer Service Representative
Texas Department Of Licensing And Regulation
03.2020 - 07.2021
Administrative Assistant
Crown Plaza Hotel
04.2018 - 02.2020
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