Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Queen

Peoria,IL

Summary

I am a reliable team member with background in fast-paced environments including retail and hospitality. I posses strong communication skills, demonstrating ability to work collaboratively with diverse teams. Consistently contributed to customer satisfaction and business operations efficiency in previous roles. I am known for in my past teams for problem-solving capabilities and adaptability across various tasks.

Overview

3
3
years of professional experience
2026
2026
years of post-secondary education

Work History

Team Member

Chick-fil-A
Peoria, Illinois
08.2023 - Current
  • Provided exceptional customer service in a fast-paced environment.
  • Collaborated with team members to maintain cleanliness and organization of the workspace.
  • Assisted in training new team members on operational procedures and customer interactions.
  • Handled cash transactions accurately while ensuring a positive checkout experience.
  • Participated in team meetings to discuss workflow improvements and service enhancements.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.

Greeted customers upon entering the store with friendly demeanor.

Marshalls Customer Service Representative

Marshalls Department Store
Peoria, Illinois
03.2023 - 09.2023
  • Assisted customers with product inquiries and selection.
  • Processed transactions accurately and efficiently at the register.
  • Maintained a clean and organized sales floor for optimal shopping experience.
  • Handled customer complaints with professionalism and empathy.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

Bachelor of Science - Business Management

Cedarville University
Cedarville, OH
08.2024 - 01.2026

Homeschooled
Peoria, IL

Skills

  • Customer service
  • Team collaboration
  • Problem solving
  • Inventory management
  • Employee training
  • Cash handling
  • Creativity and innovation
  • Willingness to learn
  • Leadership qualities
  • Clear communication
  • Collaboration and teamwork
  • Dependability and reliability
  • Positive attitude

Timeline

Bachelor of Science - Business Management

Cedarville University
08.2024 - 01.2026

Team Member

Chick-fil-A
08.2023 - Current

Marshalls Customer Service Representative

Marshalls Department Store
03.2023 - 09.2023

Homeschooled
Lauren Queen