Lauren Quinones Reyes
Las Vegas ,Nv
Summary
Having been working with clients for 4 years, I consider myself a person who is not only patient but also suitable for dealing with all types of clients. I am very organized and clean. I always like to have the opportunity to improve myself within my work. I have always known how to manage my time very well and my skills I like to learn I am always open to all comments that contribute something positive to my work I am very observant and I like to listen. I attend school for improvement reasons, I study medicine, my degree is all online and it does not affect any of my schedules when it comes to work.
Overview
3
3
years of professional experience
Work History
Server
South Point Hotel Casino
01.2024 - Current
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Hostess Trainer
Moia Peruvian Restaurant
09.2023 - 06.2024
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Promoted business loyalty by fostering positive customer relationships.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Opened and closed seating sections according to volume of guests.
- Took initial drink orders and relayed information to wait or bar staff.
Department Manager
McDonald's Restaurant
05.2021 - 09.2023
- Communicated with managers of other departments to maintain transparency.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Performed statistical analyses to gather data for operational and forecast team needs.
Education
Pediatric Doctors -
UNLV
Las Vegas, NVHigh School Diploma -
Silverado High School
Las Vegas, NV05.2023
Skills
- Communication
- Leadership
- Problem solving
- Creativity
- Good time management
- Active Listening
- Teamwork
- Attention to detail
- Flexibility
- Adaptability
Languages
Spanish
Full Professional
English
Full Professional
Portuguese
Limited Working
Timeline
Server
South Point Hotel Casino
01.2024 - Current
Hostess Trainer
Moia Peruvian Restaurant
09.2023 - 06.2024
Department Manager
McDonald's Restaurant
05.2021 - 09.2023
Pediatric Doctors -
UNLV
High School Diploma -
Silverado High School
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