Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Lauren Quinones Reyes

Las Vegas ,Nv

Summary

Having been working with clients for 4 years, I consider myself a person who is not only patient but also suitable for dealing with all types of clients. I am very organized and clean. I always like to have the opportunity to improve myself within my work. I have always known how to manage my time very well and my skills I like to learn I am always open to all comments that contribute something positive to my work I am very observant and I like to listen. I attend school for improvement reasons, I study medicine, my degree is all online and it does not affect any of my schedules when it comes to work.

Overview

3
3
years of professional experience

Work History

Server

South Point Hotel Casino
01.2024 - Current
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Hostess Trainer

Moia Peruvian Restaurant
09.2023 - 06.2024
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Promoted business loyalty by fostering positive customer relationships.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Opened and closed seating sections according to volume of guests.
  • Took initial drink orders and relayed information to wait or bar staff.

Department Manager

McDonald's Restaurant
05.2021 - 09.2023
  • Communicated with managers of other departments to maintain transparency.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Performed statistical analyses to gather data for operational and forecast team needs.

Education

Pediatric Doctors -

UNLV
Las Vegas, NV

High School Diploma -

Silverado High School
Las Vegas, NV
05.2023

Skills

  • Communication
  • Leadership
  • Problem solving
  • Creativity
  • Good time management
  • Active Listening
  • Teamwork
  • Attention to detail
  • Flexibility
  • Adaptability

Languages

Spanish
Full Professional
English
Full Professional
Portuguese
Limited Working

Timeline

Server

South Point Hotel Casino
01.2024 - Current

Hostess Trainer

Moia Peruvian Restaurant
09.2023 - 06.2024

Department Manager

McDonald's Restaurant
05.2021 - 09.2023

Pediatric Doctors -

UNLV

High School Diploma -

Silverado High School

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Lauren Quinones Reyes