Lauren Rabey

• Prepared horses for lessons
• Lead horses for lessons
• Helped students maintain focus during lessons and safety
• Completed barn chores
• Occasional paperwork

• Interacting with customers when they arrive and assessing their needs whether they need just admission or renting skates as well
• Providing correct skates for customers
• Tending to snack bar
• Skating and maintaining a safe environment

• Consistently modeling operational requirements and Chick-fil-A procedures.

• Providing constructive feedback and positive reinforcement to keep trainees motivated.
• Explaining goals and expectations required of trainees.
• Adapting teaching methods according to the needs of individual learners.

• Encouraging and acknowledging positive behavior among team members in my area.

• Providing coaching to current team members on operational requirements and Chick-fil-A procedures.

• Recommending changes or improvements in existing training processes as needed.

• Creating meaningful connections with guests.
• Handling multiple tasks efficiently without compromising quality. Tasks included:
• - Assisting guests with placing orders at the front counter.

- Ensuring order accuracy when handing orders through the window, and reading them back over the headset.

- Making drinks quickly and effectively.

- etc.

• Communicating effectively with both guests and team members.