Lauren Radtke
East Lansing,MI
Summary
Reliable individual experienced in monitoring compliance and ensuring safety in dynamic environments. Skilled in clear communication and conflict resolution, with a track record of enhancing customer satisfaction and fostering collaborative teamwork.
Overview
5
5
years of professional experience
Work History
Parking Ambassador
City of East Lansing
430 Abbot Rd, East Lansing, MI 48823
05.2026 - Current
- Monitored 6 parking facilities to ensure compliance with city regulations and policies.
- Assisted visitors in locating available parking spaces, enhancing overall customer experience.
- Responded to calls in both routine and emergency situations.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Kept parking lot usage orderly by enforcing parking regulations.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
Server
Hopcat
300 Grove St, East Lansing, MI 48823
03.2026 - Current
- Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with the kitchen staff to ensure timely delivery of orders, maintaining efficiency during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Food Runner
Hopcat
300 Grove St, East Lansing, MI 48823
07.2025 - 03.2026
- Coordinated timely delivery of food orders to ensure guest satisfaction and efficient service.
- Streamlined communication between front of house and kitchen staff to improve order accuracy.
- Trained new team members on food safety protocols and service standards to enhance team performance.
- Assisted kitchen staff in maintaining cleanliness and organization of work areas for optimal workflow.
Shift Leader
Taco Bell
36505 26 Mile Rd, Lenox, MI 48048
04.2021 - 08.2025
- Supervised daily operations to ensure efficient service and adherence to standards.
- Trained and mentored team members on product knowledge and customer service techniques.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Implemented inventory management processes to reduce waste and optimize supply levels.
Education
Bachelor of Arts - Criminal Justice
Michigan State University
East Lansing, MI08-2026
Bachelor of Science - Psychology
Michigan State University
East Lansing, MI08-2026
Skills
- Regulation compliance
- Safety monitoring
- Customer service excellence
- Problem resolution
- Dispute resolution
- Dispute management
- Clear communication
- Collaborative teamwork
- Reliability
- Integrity and trust
Timeline
Parking Ambassador
City of East Lansing
05.2026 - Current
Server
Hopcat
03.2026 - Current
Food Runner
Hopcat
07.2025 - 03.2026
Shift Leader
Taco Bell
04.2021 - 08.2025
Bachelor of Arts - Criminal Justice
Michigan State University
Bachelor of Science - Psychology
Michigan State University