Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Lauren Hall

Marietta,OH

Summary

Efficient Emergency Medical Technician with extensive training in Emergency treatment and proven history of accuracy and fast-thinking in high-pressure times. Skilled at quickly solving problems and effectively communicating with medical professionals for top-notch patient care. I am also an enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. I am also a very quick learner and am open to obtaining new skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Emergency Room Technician

Memorial Health System
Belpre, OH
10.2023 - Current
  • Provided direct patient care, ensuring comfort and safety in high-pressure environments.
  • Assisted medical staff with procedures, enhancing operational efficiency within emergency settings.
  • Monitored vital signs, documenting changes to support timely medical interventions.
  • Maintained inventory of medical supplies, ensuring availability for critical emergencies.
  • Trained new technicians on emergency procedures and equipment usage, promoting team competency.
  • Coordinated patient flow within the ER, optimizing resource allocation during peak hours.
  • Implemented process improvements that enhanced overall patient care delivery in the department.
  • Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
  • Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
  • Assisted with resuscitation, CPR, and emergency airway procedures.
  • Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
  • Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
  • Enhanced ER efficiency through proficient use of medical equipment like EKG machines, defibrillators, and vital sign monitors.
  • Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
  • Measured and fit crutches and canes, instructing patients on proper use of support devices.
  • Maintained a clean and organized emergency room environment to ensure optimal patient safety and comfort.
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Quickly responded to codes and cardiac monitor alarms.

Medical Assistant

Cardinal Pediatrics
Parkersburg, WV
03.2021 - 10.2023
  • Administered patient intake processes, ensuring accuracy and compliance with healthcare standards.
  • Assisted in scheduling appointments, optimizing office workflow and enhancing patient experience.
  • Supported physicians during examinations, maintaining a sterile environment and preparing necessary equipment.
  • Monitored patient vital signs, documenting changes for review by medical staff and improving care continuity.
  • Trained new medical assistants on office procedures and best practices, enhancing team efficiency and service quality.
  • Streamlined inventory management for medical supplies, reducing waste and ensuring availability of essential resources.
  • Implemented electronic health record updates, improving data accuracy and accessibility for healthcare providers.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Administered Medications such as Tylenol, Motrin, Dexamethasone, Vaccinations, and breathing treatments as needed.

Emergency Medical Technician

St. Joseph's Ambulance Service
Parkersburg , WV
01.2018 - 11.2019

Performing CPR, bandaging wounds, assessing patient condition, establishing course of treatment, and reporting observations to hospital staff. Providing care and compassion to those who are injured or sick.

BDC Representative

Family Ford
Marietta , OH
02.2016 - 08.2017
  • Proactively managed client correspondence and recorded all tracking and communications.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Networked at events and by phone to expand business profits and revenues.

Cake Decorator

Little Stir Bakery
Parkersburg , WV
03.2015 - 06.2017
  • Worked with customers to define cake vision based on color, theme, size and price.
  • Kept work area safe and sanitized by washing utensils, tools and countertops.
  • Prepared special creams and frostings for cakes and other dessert specialties.
  • Operated cash register and handled cash, credit card and check transactions.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.

Front End Cashier

Kroger
Parkersburg, WV
10.2014 - 06.2015
  • Counted cash in register drawer at beginning and end of shift.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Greeted customers and responded to requests for information.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Operated cash register swiping barcode items across electronic scanner to record price and collected payment.

Education

High School Diploma -

Parkersburg High School
Parkersburg, WV
04-2015

Healthcare

West Virginia University At Parkersburg
Parkersburg, WV

No Degree - Registered Nurse

West Virginia Junior College
Parkersburg, WV
03-2027

Skills

  • EMR / EHR
  • Emergency vehicle operation
  • Patient Management
  • Infection Control and Aseptic Procedures
  • Pre-Hospital Care
  • Medical Records Management
  • Triaging
  • Customer Relations
  • Lead prospecting
  • Network development
  • Credit card processing
  • Payment collection
  • Cash register operations
  • Customer assistance
  • Point of Sale Knowledge
  • Splinting techniques
  • Emergency medical procedures
  • Basic patient care
  • Behavioral health care
  • Cardiac monitoring
  • Wound care
  • Medical terminology
  • Measuring and monitoring vitals
  • Pediatric care
  • Phlebotomy
  • Seizure management
  • Sanitizing procedures
  • Collecting medical samples
  • Educating patients
  • Orthopedic care
  • Excellent customer service skills
  • 12-lead EKG monitoring
  • CPR
  • Vital signs monitoring

Accomplishments

  • Supported doctors and nurses in managing over 50 critical emergencies.
  • Provided support to nurses and physicians in 20 bed level 3 emergency unit.
  • Instrumental in setting up new ER at Belpre Pediatric ER

Certification

Certified Emergency Medical Technician

Certified CPR/First-Aid

Timeline

Emergency Room Technician

Memorial Health System
10.2023 - Current

Medical Assistant

Cardinal Pediatrics
03.2021 - 10.2023

Emergency Medical Technician

St. Joseph's Ambulance Service
01.2018 - 11.2019

BDC Representative

Family Ford
02.2016 - 08.2017

Cake Decorator

Little Stir Bakery
03.2015 - 06.2017

Front End Cashier

Kroger
10.2014 - 06.2015

Healthcare

West Virginia University At Parkersburg

High School Diploma -

Parkersburg High School

No Degree - Registered Nurse

West Virginia Junior College