Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Raley

TX

Summary


Diligent Supervisor with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.

Overview

18
18
years of professional experience

Work History

Customer Experience Team II

Purple Communication Inc
06.2024 - Current
  • Enhanced cross-functional collaboration by working closely with team, and technical teams to resolve escalated issues quickly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded proactively and positively to rapid change.
  • Improved customer satisfaction with technical issue and solve all issues.
  • Streamlined customer service processes, resulting in reduced wait times and increased efficiency.

Customer Experience Team I

Purple Communication Inc
01.2024 - 06.2024
  • Established communication protocols within the team, facilitating efficient information flow between departments.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Support Service Provider

American Association of the DeafBlind
06.2017 - Current
  • Serving as a guide when escorting a person around the camp


  • Provide visual and environmental information though means best understood by the individual being escorted


  • Help DeafBlind individuals with being empowered, independent and confident.


Retail Associate/Overnight Stocker

Walmart
01.2015 - 12.2017
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

Camp Counselor

Camp Sign
07.2006 - 07.2007
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.

Education

High School Diploma -

Texas School For The Deaf
Austin, TX
06-2008

Skills

  • Time management
  • Team management
  • Call center experience
  • Data entry
  • Product knowledge
  • Attention to detail
  • Problem-solving abilities
  • Excellent communication
  • Computer skills
  • Understanding customer needs
  • Customer service excellence
  • Team collaboration
  • Analytical thinking

Timeline

Customer Experience Team II

Purple Communication Inc
06.2024 - Current

Customer Experience Team I

Purple Communication Inc
01.2024 - 06.2024

Support Service Provider

American Association of the DeafBlind
06.2017 - Current

Retail Associate/Overnight Stocker

Walmart
01.2015 - 12.2017

Camp Counselor

Camp Sign
07.2006 - 07.2007

High School Diploma -

Texas School For The Deaf

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Lauren Raley