Rodrigo Daniel Mora
Dallas
Summary
Enterprising, customer-centric, and bilingual Professional with extensive experience in client relations, team leadership, credit management, and account collections. Proven track record of de-escalating complex situations, exceeding sales targets, and managing high-performing customer service accounts. Adaptable leader skilled at tracking data-driven metrics, hitting strict financial goals, and streamlining daily business operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Experience Representative II & Team Trainer
Continental Battery Systems
Dallas
09.2024 - Current
- Serve as the designated Team Trainer, teaching new hires daily workplace processes, software workflows, and technical product details.
- Retain current accounts and expand regional market share by identifying buying habits, anticipating client needs, and tracking product sales patterns.
- Maintain proactive, direct contact with decision-makers via phone and email to build positive rapport, resolve grievances, and handle accounts receivable collections.
- Generate and qualify high-potential leads, converting new prospects into repeat B2B customers and brand promoters.
- Utilize ERP system (NetSuite) and CRM applications to manage daily cross-functional data, upload financial transactions, and compile sales performance reports.
Credit Manager & Sales Manager
Rent-A-Center Warehouse & Retail Store
Garland
01.2021 - 08.2024
- Successfully drove account compliance and minimized regional delinquency by consistently hitting aggressive corporate credit goals and key performance indicators (KPIs).
- Executed strategic debt collection practices and rent collection workflows while maintaining exceptional, respectful customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff, optimizing store layout, and driving effective selling techniques.
- Audited daily cash intake and financial deposit records, significantly increasing accounting accuracy and eliminating ledger discrepancies.
- Formulated staff schedules and delegated operational assignments to maintain seamless floor coverage and meet changing volume demands.
- Conducted rigorous inventory counts and data reconciliation to maintain strict compliance with corporate budget tolerance levels.
Legal Assistant
Holland and Martin Law Firm
Dallas
10.2017 - 01.2019
- Fielded and managed high-volume public inquiries regarding upcoming court appearances, trial dates, fines, and formal judicial procedures.
- Prepared, drafted, and issued sensitive legal documentation, including probation orders and official sentencing information.
- Leveraged Clio software to organize, manage, and audit legal dockets and trial calendars for firm attorneys.
Teacher Assistant
Dallas Independent School District
Dallas
10.2015 - 03.2016
- Specialized in Pre-K Special Education, providing custom developmental support for children with diverse physical and intellectual disabilities.
- Partnered directly with lead educators to facilitate individual learning plans focusing on fundamental literacy, numbering, and social skills.
Shift Manager
Big Shucks Oyster Bar
Dallas
08.2013 - 09.2015
- Oversaw daily floor operations for a high-volume dining establishment, ensuring strict compliance with health department and food safety regulations.
- Optimized shift logistics and coordinated staff assignments to improve table turnaround times and enhance customer satisfaction.
- Resolved customer service issues and de-escalated guest grievances, ensuring positive dining experiences and maintaining customer loyalty.
- Onboarded and trained front-of-house and back-of-house employees on restaurant protocols and customer service standards, enhancing team readiness and service quality.
- Managed POS transactions, daily cash drawer reconciliation, and tip allocation with high accuracy.
Education
High School Diploma -
Pegasus School of Liberal Arts and Sciences
Dallas, TX01-2013
Skills
- Credit Management
- Account Collections
- Customer Retention
- Strategic Sales Forecasting
- Risk Mitigation
- Process Improvement
- Conflict Resolution
- Team Coaching
- NetSuite ERP
- Salesforce CRM
- Google Sheets
- Microsoft Office
- Excel Formulas
- Customer Feedback Analysis
- Budget Management
- Team leadership
Certification
- Teaching Assistant Certification (Special Education focus)
- Professional Management & Customer Service Training
- Certified Forklift Operator
- Valid Class C Driver's License
Timeline
Customer Experience Representative II & Team Trainer
Continental Battery Systems
09.2024 - Current
Credit Manager & Sales Manager
Rent-A-Center Warehouse & Retail Store
01.2021 - 08.2024
Legal Assistant
Holland and Martin Law Firm
10.2017 - 01.2019
Teacher Assistant
Dallas Independent School District
10.2015 - 03.2016
Shift Manager
Big Shucks Oyster Bar
08.2013 - 09.2015
High School Diploma -
Pegasus School of Liberal Arts and Sciences