Lauren Ramos
Kissimmee,FL
Summary
11 years of recreation experience in water parks, and 9 years experience in activities in a resort environment.
Currently a strong leader and skilled Activities Supervisor focused on balancing safety and enjoyment for every activity. Talented in overseeing works, managing records and supervising schedules to meet business targets. Excellent customer service abilities and attention to detail in all facets of operations. Just graduated in June 2022 the MIT (Manager In Training) Program for WestGate Resorts where I am training to become a motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
Work History
Activities Supervisor
Westgate Lakes Resort & Spa
Orlando, FL
11.2023 - Current
- Supervised a team of 10+ staff members in providing quality care for clients during daily activities.
- Ensured safety protocols were followed at all times by staff and participants.
- Provided feedback to staff regarding performance and service delivery standards.
- Collaborated with other departments to identify resources needed for successful program implementation.
- Maintained inventory of supplies required to run daily activities including arts and crafts materials, recreational equipment.
- Helped recruit, hire and train department employees.
- Managed supply inventory for team and distributed resources to meet demand.
- Supervised material acquisition, setup and teardown for periodic and special events.
- Monitored activities to enforce rules and safety procedures or arrange removal of unruly patrons.
Front of House Team Member
Shaka Donuts
Orlando, FL
06.2023 - 10.2023
- Greeted and talked pleasantly with customers to promote positive image for business.
- Explained menu items, took orders and delivered food courses according to instruction.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
- Filled soft drink cups and poured hot coffee and tea for patrons.
- Replenished supplies and organized food preparation stations to maximize productivity.
- Bussed tables between courses, loading and unloading trays to expedite service.
Food and Beverage Supervisor
AC Hotel by Marriott
Orlando, FL
03.2022 - 08.2022
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Improved presentation and sales approaches to increase revenue.
- Followed proper food receiving, storage and preparation techniques to maintain ingredient and dish quality.
- Added new menu options by consulting with talented chef to develop new recipes based on local, seasonal ingredients.
- Produced detailed documentation to outline potential worker issues.
- Oversaw food preparation, production and presentation according to quality standards.
- Supervised team of 30 employees, maintaining positive and productive atmosphere to enhance employee experience.
- Checked building areas to verify working order and cleanliness.
- Planned and managed menus for weekly offerings and special events.
Activities Supervisor
Westgate Lakes Resorts
Orlando, FL
05.2020 - 07.2022
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Coached and mentored 10 staff members through constructive feedback to develop long-term career goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Realigned workflows with changing business demands by evaluating processes and employee strengths.
Food and Beverage Manager in Training
Westgate Resorts
Orlando, FL
03.2022 - 06.2022
- Maintained current understanding of company offerings to better serve customers and team members.
- Delegating employee assignments, monitored progress and evaluated performance.
- Oversaw all food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Managed food and beverage operations for upscale urban hotels with relentless focus on hospitable and gracious guest services.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and handling [Task].
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Completed regular bar inventories and daily requisition sheets.
Lifeguard
Westgate Lakes Resort & Spa
Orlando, FL
04.2021 - 06.2022
- Kept watch over swimmers to respond quickly to distress situations.
- Maintained neat and clean pool area and clean water.
- Adhered strictly to emergency action plans.
- Contacted emergency personnel and provided aid while waiting for further assistance.
Lifeguard
Loews Sapphire Falls Resort
Orlando, Florida
08.2019 - 03.2021
- Kept watch over swimmers to respond quickly to distress situations.
- Maintained neat and clean pool area and clean water.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Adhered strictly to emergency action plans.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
- Contacted emergency personnel and provided aid while waiting for further assistance.
Vendor
Central Florida ConcessionsCentral Florida Concessions
Orlando, Florida
08.2017 - 08.2019
- Built and removed different displays and specific products based on customer requirements and promotional needs.
- Stayed up to date on inventories, supplies and customer orders.
- Organized and loaded product shipments and boxes.
- Monitored daily and long-term routes for weather, traffic and other conditions.
- Studied product and industry specs and prices to update signage and complete merchandising activities.
Lifeguard/Activities Coordinator
Coco Keys Water Resort
Kissimmee, Florida
06.2013 - 07.2017
- Ensuring that swimmers behave in a safe fashion; this means enforcing rules relating to pool side conduct
- Removing a distressed swimmer from the water and resuscitating them if necessary at pool side
- Administering basic rst aid for cuts and bruises
- Responsibilities for Water Park Supervisor:
- Ssisting Water Park management in directly overseeing the lifeguard staff and the day to day operations of the Water Park
- As well as for looking out for the facility maintenance, operations, ltration, and safety including pool chemical testing and maintenance
- Ensuring that swimmers behave in a safe fashion; this means enforcing rules relating to pool side conduct
- Removing a distressed swimmer from the water and resuscitating them if necessary at pool side
- Administering basic rst aid for cuts and bruises
- Testing and regulating water temperature, PH levels, chlorine and hygiene.
Lifeguard
Bob Makison Aquatic Center
Orlando, FL
05.2011 - 06.2013
- Kept watch over swimmers to respond quickly to distress situations.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Adhered strictly to emergency action plans.
- Cleaned, brushed and vacuumed pool to keep clean.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
- Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
- Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
Education
High School Diploma -
Gateway High School
Kissimmee, FL05.2013
Some College (No Degree) -
Penn Foster College
Scottsdale, AZSkills
- Processes and procedures
- Goal-oriented
- Experience in leadership
- Improvement plan knowledge
- Customer service
- Critical thinking
- Planning
- Friendly, positive attitude
- Organization
- Decision-making
Timeline
Activities Supervisor
Westgate Lakes Resort & Spa
11.2023 - Current
Front of House Team Member
Shaka Donuts
06.2023 - 10.2023
Food and Beverage Supervisor
AC Hotel by Marriott
03.2022 - 08.2022
Food and Beverage Manager in Training
Westgate Resorts
03.2022 - 06.2022
Lifeguard
Westgate Lakes Resort & Spa
04.2021 - 06.2022
Activities Supervisor
Westgate Lakes Resorts
05.2020 - 07.2022
Lifeguard
Loews Sapphire Falls Resort
08.2019 - 03.2021
Vendor
Central Florida ConcessionsCentral Florida Concessions
08.2017 - 08.2019
Lifeguard/Activities Coordinator
Coco Keys Water Resort
06.2013 - 07.2017
Lifeguard
Bob Makison Aquatic Center
05.2011 - 06.2013
High School Diploma -
Gateway High School
Some College (No Degree) -
Penn Foster College
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