Lauren Ramos
New Bedford,MA
Summary
Strategic, proactive, and detail-oriented Higher Education professional committed to quality performance. Flexible self-starter who maintains high levels of confidentiality, quickly adapts to challenges, utilizing communication and organizational skills with a commitment to deliver quality results demonstrating integrity and professionalism.
Overview
9
9
years of professional experience
Work History
Staff Assistant to the Vice President for Student Life
Bridgewater State University
05.2023 - Current
- Manage operations of the office of the vice president with high degree of confidentiality, including scheduling, travel arrangements, correspondence, reporting, crisis management, meeting coordination, and event management
- Responsible for prepping communications, agenda items and respective documents for appropriate Board of Trustees respective committee meetings involving the Vice President, President and senior leadership
- Coordinate the work of the Central Office with the Director of Administration and Planning; assure consistent flow of information, prepare draft memoranda and reports for the Vice President for Student Life and support the divisional budget process assisting with analysis and budget preparation
- Responsible for supervision of the Administrative Assistant II and student employees.
Partnerships Associate/Account Manager
Mentor Collective
01.2022 - 08.2022
- Built and managed accurate sales pipeline to maintain high volume of activity
- Utilized CRM systems to manage sensitive client information and update existing and new client profiles, such as Salesforce, Outreach, HubSpot, Slack and Asana
- Contributed to team objectives & cross-functionally (internal & external) in fast-paced environment
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Admissions Advisor
University Of Maryland Global Campus
02.2021 - 12.2021
- Routinely contributed to individual, team, and unit goals to meet new student growth targets
- Served as student liaison to help assist them through various student services-related issues, i.e., UMGC Undergraduate/Graduate Schools, Financial Aid, Student Accounts, Registrar, and others
Executive Administrative Assistant (COVID substitute)
The Wheeler School
08.2020 - 02.2021
- Developed & nurtured relationships across school personnel, parents, students & other stakeholders
- Produced accurate office files, updated spreadsheets and maintained student records to support the upper school and boost efficiency, including use of Google's Workspace (G- Suite), Microsoft Excel
Career Services Advisor
Bristol Community College
01.2020 - 08.2020
- Provided advising services beginning with adult education and high school equivalency completion through the first year of college
- Conducted resume and interview workshops and job search training to promote gainful employment
- Experience with Banner, BlackBoard, DegreeWorks, career counseling and academic advising.
Member Services Representative
Blue Cross Blue Shield of Massachusetts
06.2018 - 06.2019
- Provided customer service via telephone calls, email and live chat for health insurance members
- Received 13 World Class Calls in less than 6 months which demonstrated a high level of quality work, research and resolving inquiries and other member issues
Guidance Counselor
Greater New Bedford Regional Vocational Technical High School
08.2015 - 08.2017
- Member of Diversity, Equity & Inclusion team
- Achieved success utilizing strategic analysis skills: increased student applicant diversity 20%; implemented online admissions processes; participated in IEP and 504 Plan meetings for Special Education students.
Education
Post-Master's Certificate - Leadership and Accountability
Capella University
Minneapolis, MN06.2018
Master of Science - Counseling
Capella University
Minneapolis, MN05.2015
Bachelor of Science - Family and Consumer Sciences, Child Development & Family Relations
North Carolina Central University
Durham, NC05.2010
Skills
- Strategic Problem Solver
- Documentation and Reporting experience
- Strong organizational & time management skills
- Teamwork and Leadership
- Strong communication and interpersonal skills
- Advanced Google Workspace & Microsoft Office
Additional Information
- NASPA, Student Affairs Administrators in Higher Education
Accomplishments
- Facilitated a Diversity, Equity, & Inclusion activity during Orientation for First Year and Transfer students.
- Professional Development, NASPA Annual Conference, March 2024, Seattle, WA
Timeline
Staff Assistant to the Vice President for Student Life
Bridgewater State University
05.2023 - Current
Partnerships Associate/Account Manager
Mentor Collective
01.2022 - 08.2022
Admissions Advisor
University Of Maryland Global Campus
02.2021 - 12.2021
Executive Administrative Assistant (COVID substitute)
The Wheeler School
08.2020 - 02.2021
Career Services Advisor
Bristol Community College
01.2020 - 08.2020
Member Services Representative
Blue Cross Blue Shield of Massachusetts
06.2018 - 06.2019
Guidance Counselor
Greater New Bedford Regional Vocational Technical High School
08.2015 - 08.2017
Post-Master's Certificate - Leadership and Accountability
Capella University
Master of Science - Counseling
Capella University
Bachelor of Science - Family and Consumer Sciences, Child Development & Family Relations
North Carolina Central University
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