Lauren Relic
San Antonio,Texas
Summary
Motivated and dependable college student with experience in customer service, front desk operations, and training new employees. Strong communication, organization, and teamwork skills with a proven ability to create positive customer experiencesss. Seeking opportunities to continue developing professionally while providing excellent service.
Overview
4
4
years of professional experience
Work History
Swim Instructor/Front Desk Receptionist
Aqua Tots
Helotes, Texas
05.2024 - Current
- Instructed children in swim techniques and safety practices, fostering a safe and enjoyable learning environment.
- Trained junior instructors on teaching methods and safety protocols.
- Greeted and assisted visitors at reception area, enhancing customer experience and promoting positive impressions.
- Managed incoming calls, redirected callers to correct personnel or department, and recorded messages.
- Maintained organized reception area, ensuring prompt attention to all guests and contributing to efficient operations.
- Facilitated teamwork among various departments to successfully meet project objectives.
- Delivered engaging training sessions to enhance employee knowledge and performance.
Restaurant Hostess
Pappadeaux's Seafood Kitchen
San Antonio, Texas
04.2023 - 10.2023
- Greeted guests warmly, creating positive first impressions that enhanced guest experience.
- Managed seating arrangements for optimal guest flow and minimized wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Ensured cleanliness and organization of entrance and waiting areas to provide a welcoming environment.
Food and Beverage Attendant
Six Flags Fiesta Texas
San Antonio, Texas
05.2022 - 11.2022
- Delivered exceptional customer service, enhancing guest satisfaction at food and beverage locations.
- Operated cash registers, ensuring accurate and swift transaction processing for efficient service.
- Followed health and safety guidelines to ensure a safe dining experience.
- Maintained cleanliness and organization of workstations and dining areas, contributing to a welcoming dining environment.
Education
High School Diploma -
Sandra Day O'Connor High School
Helotes, TX06-2025
Some College (No Degree) - Pre-Nursing
The University of Texas At San Antonio
San Antonio, TX06-2026
Skills
- Swim safety techniques
- Employee training
- Effective communication
- Safety protocols
- Training and mentoring
- Customer service
- Customer interaction
- Appointment scheduling
- Office organization
Timeline
Swim Instructor/Front Desk Receptionist
Aqua Tots
05.2024 - Current
Restaurant Hostess
Pappadeaux's Seafood Kitchen
04.2023 - 10.2023
Food and Beverage Attendant
Six Flags Fiesta Texas
05.2022 - 11.2022
High School Diploma -
Sandra Day O'Connor High School
Some College (No Degree) - Pre-Nursing
The University of Texas At San Antonio