Lauren Resmondo
Loxley,United States
Summary
Motivated and dependable Communication and Broadcasting student at Mississippi State University with over five years of retail experience and a strong background in customer service, sales, and media. Proven ability to communicate effectively through public speaking and broadcasting, supported by a two-year radio station internship. Experienced in leadership through gymnastics coaching and recognized for a strong work ethic demonstrated by managing demanding 12-hour beach service shifts during the summer while maintaining academic and professional commitments. Currently employed at a Hallmark store, consistently delivering excellent customer experiences and driving sales. Eager to apply communication skills, media experience, and dedication to a dynamic professional environment.
Overview
6
6
years of professional experience
Work History
Sales Associate
Hallmark
Starkville, MS
02.2026 - Current
- Developed strong customer relationships through personalized service and product knowledge.
- Assisted in inventory management, ensuring optimal stock levels and product availability.
- Trained new team members on sales techniques and customer engagement strategies.
- Collaborated with management to implement promotional displays that increased foot traffic.
- Streamlined checkout processes, enhancing customer satisfaction and reducing wait times.
- Analyzed sales data to identify trends and adapt merchandising strategies accordingly.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Beach Attendant
Suncoast Beach Service
Gulf Shores, AL
05.2025 - Current
- Supervised daily beach operations to ensure guest safety and satisfaction.
- Coordinated equipment rentals, maintaining inventory and cleanliness standards.
- Trained new staff on safety protocols and customer service best practices.
- Enhanced guest experiences by proactively addressing concerns and inquiries.
- Developed relationships with local vendors to streamline supply procurement processes.
- Conducted regular inspections of equipment to ensure compliance with safety regulations.
- Demonstrated exceptional communication skills when interacting with diverse clientele, fostering positive relationships with repeat customers.
- Assisted in setting up and breaking down beach equipment daily, maintaining an organized and functional workspace.
- Adapted to constantly changing weather conditions or unexpected challenges, demonstrating flexibility and resilience in the face of adversity.
- Increased guest satisfaction by promptly attending to their needs and requests throughout their visit.
- Assisted customers by retrieving beach equipment, answering questions, and helping physically disabled.
- Supported revenue growth by upselling beach amenities such as cabanas, lounge chairs, and water sports activities.
- Handled cash transactions accurately while renting out beach equipment, ensuring proper accounting procedures were followed.
- Educated guests on local marine life and environmental conservation efforts, promoting responsible tourism practices.
- Maintained inventory levels for various beach supplies, facilitating smooth operations during peak periods.
- Assisted guests with renting and setting up umbrellas, beach chairs, bicycles, kayaks and paddle boards and collected items at closing to maintain inventory.
- Wiped down beach furniture and equipment to maintain cleanliness.
- Offered personalized recommendations regarding nearby attractions or dining options tailored to individual preferences or dietary restrictions.
- Worked alongside lifeguards or other security personnel to ensure adherence to established safety protocols, maintaining a secure environment for guests.
- Contributed to a welcoming environment by greeting guests upon arrival and providing information about available services.
Stylist Sales Associate
Francescas
Foley, AL
06.2022 - 04.2026
- Kept store appearance on-brand, on-trend and in line with visual standards.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance personal styling skills.
- Utilized social media platforms to promote new arrivals, special events, and exclusive offers to increase store traffic and sales.
- Addressed customer inquiries or concerns promptly while maintaining positive attitude.
- Provided personalized styling advice to enhance customer shopping experiences.
- Assisted in visual merchandising to optimize store layout and product presentation.
- Trained new staff on sales techniques and customer service best practices.
- Managed inventory levels, ensuring timely restocking of merchandise.
- Developed strong customer relationships through effective communication and follow-up.
- Analyzed sales trends to identify opportunities for improved product placement and marketing strategies.
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Maintained a clean, inviting store environment conducive to shopping by regularly tidying sales floor displays and dressing rooms.
- Handled returns and exchanges professionally while adhering to company policies, ensuring customer satisfaction remained high.
- Supported sales floor, cash wrap and back of house to catalyze daily operations.
- Exhibited exceptional product knowledge of traditional and recent trends in fashion, continuously exceeding quarterly corporate performance metrics.
- Participated in staff training sessions to continuously improve product knowledge and deliver outstanding customer service experiences.
- Fostered inclusive environment to make customers feel welcomed.
Radio Broadcasting Intern
Sunny 105.7
Gulf Shores, AL
08.2022 - 05.2024
- Answered fast-paced calls to offer information, collect song requests and conduct contests.
- Fostered positive relationships with listeners by attending community events as representative of radio station.
- Collaborated with producers and station management to develop new programming ideas.
- Analyzed ratings data to determine areas for improvement in programming content or scheduling.
- Attended promotional events to create station awareness and build listener reach.
- Selected and created audio cuts and pre-produced audio programs for more fluid broadcasting.
- Participated in station fundraising efforts, contributing to the financial stability of the organization.
- Announced ads, song switches, and breaking news segments for radio broadcasts.
Gymnastics Coach
Bay City Gymnastics
Daphne, AL
05.2020 - 05.2022
- Maintained properly functioning equipment to protect students from safety risks and injuries.
- Cultivated high energy and positive learning environment for participants in gymnastics and tumbling classes.
- Developed routines and corrected problems with form and technique to prepare students for competitions.
- Offered day-to-day guidance to staff and volunteers to cultivate positive environment.
- Developed tailored training programs enhancing athlete performance and skill progression.
- Mentored junior coaches, fostering professional development and enhancing team dynamics.
- Implemented safety protocols ensuring a secure training environment for all participants.
- Collaborated with parents to promote open communication regarding athlete development and goals.
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
- Instructed individual and group classes to customize needs and emphasize proper technique and safety.
- Cultivated a positive team environment by promoting sportsmanship, camaraderie, and mutual respect among athletes.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Collaborated with fellow coaches to develop comprehensive training plans for individual athletes and teams.
- Assessed student progress and provided feedback to improve technique and performance.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Taught students how to perform split leaps, back handsprings and other special techniques.
- Developed strong relationships with families, maintaining open lines of communication regarding athlete development both in and out of the gym setting.
Education
High School -
Robertsdale High School
Robertsdale, AL05.2024
No Degree - Communications
Mississippi State University
Starkville, MS05.2028
Skills
- Fashion Knowledge
- Customer Service
- Product Knowledge
- Personal Shopping Assistance
- Problem Solving
- Market Research
- News Reporting
- Advertising Sales
- Current Events
- Public Speaking Confidence
- Audience Engagement
- Event hosting
- Radio Production
- On-Air Announcing
- Guest interviewing
- Multitasking Abilities
- Good Sportsmanship
- Routine Choreography
- Parent Interaction and Communication
- Scheduling and Organization
- Motivation and Encouragement
- Team Leadership
- Time Management Abilities
- Parental Communication
- Expertise in Gymnastics
- Relationship Building
- Flexible Schedule
- Professionalism
Language
English Native
Timeline
Sales Associate
Hallmark
02.2026 - Current
Beach Attendant
Suncoast Beach Service
05.2025 - Current
Radio Broadcasting Intern
Sunny 105.7
08.2022 - 05.2024
Stylist Sales Associate
Francescas
06.2022 - 04.2026
Gymnastics Coach
Bay City Gymnastics
05.2020 - 05.2022
High School -
Robertsdale High School
No Degree - Communications
Mississippi State University