Lauren Reynolds
Grandville
Summary
Experience across front-of-house and back-of-house operations, currently serving as a Managing Partner Intern focused on developing ownership-level leadership. Proven track record of improving guest experience results, strengthening operational standards, and driving financial performance through inventory control, food quality execution, and team development. Recognized for driving results while being passionate about building high-performing teams and delivering exceptional hospitality experiences to influence the guest experience
Overview
12
12
years of professional experience
Work History
Interim Managing Partner/Manager
Outback Steakhouse
Grandville, MI
05.2014 - Current
- Managed back-of-house operations with an emphasis on inventory control, waste reduction, and recipe adherence, improving food cost performance; rapidly selected for Interim Managing Partner role where I influenced service standards and elevated guest experience metrics
- Analyze restaurant financials including P&L, food cost, labor, and inventory performance to drive profitability and operational efficiency
- Mentored and developed an Assistant Kitchen Manager into a salaried leadership role, providing structured coaching, operational training, and performance development
- Identify and resolve facility and operational challenges, improving R&M standards and overall restaurant environment
- Strengthened kitchen execution through training, prep systems, and quality control, and improving consistency and ticket times
Clinic Manager /Licensed Hearing Instrument Specialist
Miracle Ear
Grandville, MI
04.2016 - 09.2025
- Perform detailed hearing evaluations to assess levels of auditory impairment.
- Maximize revenue by leveraging sales opportunities.
- Customize and adjust digital hearing aid settings through specialized computer programs.
- Respond swiftly to customer inquiries about product features of hearing instruments available in clinic's inventory.
- Conduct routine maintenance checks on testing equipment to maintain result accuracy.
- Counsel patients regarding hearing impairment and care protocols for devices.
Education
Bachelor of Science - Clinical Exercise Science
Grand Valley State University
Allendale, MI12-2015
Skills
- Conflict Resolution
- Inventory Management & Cost Control
- Operational Excellence
- Customer Experience Strategy
- Brand Standard Enforcement
Timeline
Clinic Manager /Licensed Hearing Instrument Specialist
Miracle Ear
04.2016 - 09.2025
Interim Managing Partner/Manager
Outback Steakhouse
05.2014 - Current
Bachelor of Science - Clinical Exercise Science
Grand Valley State University
Education and Training
other