Lauren Gales

• Designed and delivered custom learning experiences for early-career talent through executive leadership, leveraging both in-house and third-party content.
• Led the facilitation of key programs, including Resilience, Time Management, Goal Setting, and Public Speaking.
• Certified to deliver Crucial Conversations and Crucial Influence through Crucial Learning.
• Integrated external programs such as The First 90 Days, Emotional Intelligence, and Strengths-Based Leadership into company-wide learning offerings.
• Led a team of 5 and hired 280+ interns across two years while achieving >50% gender and ethnic diversity.
• Directed a 12-week internship program covering on-boarding, development, performance management, and conversion planning.
• Managed 50+ university recruiting events with campus ambassadors.
• Launched Discover Wolfspeed, a flagship freshman program introducing students to the semiconductor industry.
• Developed partnerships with universities, providing technical materials for student training and promoting new curriculum adoption.
• Led a rotational program spanning IT, HR, Supply Chain, Manufacturing, and Finance to train and develop future leaders.

• Managed onboarding (Webex Thrive360) for Global Collaboration Sales, coordinating cross-functional planning, delivery, and engagement.
• Co-led Webex Lead, a leadership development initiative for sales managers.
• Executed a two-phase executive coaching program for sales leaders.
• Oversaw Webex Grow, a quarterly continuing education series for sales teams.
• Delivered data insights and visualizations to inform learning strategies.

● Launched and scaled an internship program hiring 200+ annually across 50+ U.S. sites.

● Developed hiring strategies in collaboration with UR, DEI, and employer branding teams.

● Curated and facilitated 30+ learning events yearly; coached interns on goal setting and

professional development.

● Implemented an intern retention pipeline for future full-time roles.

● Oversaw intern operations including onboarding, payroll, offboarding, and performance

reviews.

● Managed a direct report completing an 8-month HR rotational program.

● Managed a $5M program budget and co-led a Lean Six Sigma initiative saving $70K annually.

Career & Leadership Development Program Operations Manager
September 2017 – December 2018

• Managed recruiting operations for MBA internships and full-time roles.
• Supervised a team of 2 full-time and 5 part-time staff.
• Led CRM system migration and data governance initiatives.
• Oversaw the department's budget and resource allocation.

Program Assistant, Career & Leadership Development
July 2016 – September 2017

• Supported MBA recruiting, supervised five part-time team members, and managed CRM data integrity.
• Helped organize and facilitate domestic and international immersive learning events.

Online MBA Program Assistant
March 2014 – July 2016

• Supported student engagement, billing, logistics, and leadership development for the Online MBA program.

• Established and managed filing systems for records, documents, and correspondence.
• Organized meetings and conference calls with internal and external stakeholders.
• Prepared presentations, reports, agendas, and meeting minutes as required.
• Answered incoming customer calls to provide product and service information.
• Processed invoices for payment in compliance with company policies.

• Regularly attended continuing education classes to maintain knowledge of real estate law and practices.
• Developed and executed marketing strategies to enhance residential property sales.
• Monitored transactions from initiation to completion, addressing changes or issues promptly.
• Drafted contracts, purchase agreements, and closing documents in compliance with state regulations.
• Conducted property inspections to evaluate condition and features prior to market listing.
• Analyzed market trends and researched potential buyers for properties.

• Resolved tenant complaints efficiently, fostering positive relationships with residents.
• Conducted regular property inspections to identify necessary repairs and enhancements.
• Provided comprehensive administrative support to property manager, including filing and correspondence.
• Interacted with potential renters during showings, highlighting property features effectively.
• Handled maintenance-related tenant complaints and ensured prompt resolutions.
• Participated in community events to promote available rental properties.