Teresa Leong
Union City,CA
Skills
- Compensation Strategy & Program Design: Global compensation frameworks, broad-based & sales incentive structures, and salary budget modeling
- Analytics & System Implementation: Proficient in Excel, SQL, Visual Basic Macros, Callidus, Cognos, PeopleSoft, Oracle HCM, Salesforce and Workday
- Project & Change Management: Process optimization, system migration, and stakeholder engagement
- Leadership & Training: Mentorship, team building, and cross-functional collaboration
- Compliance Expertise: Ensuring adherence to external & internal auditors, SOX, FLSA, and regulatory requirements
Summary
Results-driven and customer-focused Compensation Professional with extensive expertise in designing, managing, and optimizing compensation programs on a global scale. Proven track record in driving efficiency, strategic alignment, and employee satisfaction through innovative solutions. Strong leadership in guiding cross-functional teams, implementing HR technologies, and achieving business objectives.
Overview
22
22
years of professional experience
Accomplishments
Compensation Program Design
- Designed and implemented a streamlined commission adjustment process, reducing expenses by $260k and increasing customer satisfaction by 50%.
- Led the development of global salary structures, additional pay program and policies, broad-based and sales incentives programs, ensuring competitive positioning and talent retention.
Leadership & Training
- Mentored Compensation Professionals and HR Business Partners, fostering knowledge transfer and effective program execution.
- Written 'Understanding Commission Handbook,' adopted by Macy’s Inc. University for management training.
Process Optimization
- Documented the Annual Compensation Cycles Business Requirements and automated compensation processes
- Developed online commission adjustment tools, reducing processing time by 75% and inquiries by 95%.
- Established a transit benefit program, achieving a 75% cost reduction.
Work History
Global Business Compensation & Compensation Operations Programs Manager
Juniper Networks
01.2022 - Current
- Oversee the design, documentation, and execution of compensation cycles and UAT
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Managed salary surveys
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Global Business Compensation Manager
Juniper Networks
08.2019 - 01.2022
- Partner with HR leaders to manage global sales and services compensation programs
- Advised on market trends and compensation strategies to support global talent attraction and retention
- Provided expert guidance to management on complex compensation issues, fostering an environment of trust between employees and leadership teams.
- Providing valuable data for informed decision-making regarding compensation adjustments.
- Facilitated job library reviews for global salary structures and bonus targets
Sales Compensation Strategy & Operations Manager
Quotient Technology, Inc.
12.2015 - 08.2019
- Designed and administered incentive programs, ensuring alignment with sales strategies
- Led compliance initiatives for compensation policies under SOX and FLSA guidelines
Compensation Consultant
Callidus Software
10.2012 - 12.2015
- Provided expertise on incentive compensation systems, market data analysis, and career pathing
- Trained and managed Compensation Consultants to enhance team effectiveness
Contract Compensation Analyst
CSAA Insurance Group
03.2012 - 10.2012
- Administered executive compensation programs and conducted salary surveys
Contract Sr. Business Analyst
AAA NCNU
03.2011 - 02.2012
- Reconciled and processed sales compensation payments, streamlining administrative workflows
Commission Manager & Compensation Analyst Roles
Macy’s West
01.2003 - 01.2009
- Spearheaded multiple process improvements, including revamping performance review handbooks and introducing automated commission processes
- Earned Macy's 'STAR' Recognition Award in 2007
Education
Executive MBA - Global Business Management
Saint Mary’s College of California
Moraga, CA01.2010
Bachelor of Science - Business Administration
Saint Mary’s College of California
Moraga, CA01.2002
Languages
English
Full Professional
Chinese (Mandarin)
Professional Working
Chinese (Cantonese)
Limited Working
Work Preference
Work Type
Full TimeGig WorkWork Location
RemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionCareer advancementSimilar Profiles
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