Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Hi, I’m

Lauren Rich

Aesthetician
Prosper,TX
Lauren Rich

Summary

Licensed Aesthetician accomplished in caring for diverse skincare needs with latest treatments. Continuously trains and studies trends to deliver best-in-class service to every individual. Brings high safety record and customer satisfaction marked by frequent referrals.

Overview

6
years of professional experience

Work History

Finetune Med Spa

Front Office Coordinator
07.2022 - Current

Job overview

  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Welcomed over 50 patrons a day and immediately offered assistance by asking open-ended questions.
  • Performed monthly financial reporting and recorded payments to keep accounting system updated.
  • Monitored office supplies by checking inventory and placing orders.
  • Conducted research to assist with routine tasks and special projects.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
  • Recommended spa treatments and services, boosting sales and bringing in new clientele.
  • Developed and implemented marketing and promotional strategies to increase spa awareness and attract new customers.
  • Utilized promotions, print, and digital marketing to attract new clients.
  • Developed creative and unique campaign visuals, including videos, GIFs, and images.
  • Created engaging content to catch attention of potential customers.
  • Responded to comments, posts, and questions on Instagram.
  • Informed content creation and optimizing campaigns using insights and analytics.

Finetune Med Spa

Licensed Aesthetician
07.2022 - Current

Job overview

  • Discussed procedures and treatment options with clients.
  • Reinforced customer selections by reviewing use and benefits of chosen products.
  • Guided patients through process, explaining what to expect and how to follow up to improve results.
  • Advised clients on proper home-care regimens.
  • Created repeat business by developing long-term relationships with regular customers.
  • Resolved customer complaints and facilitated conflict resolutions.
  • Recommended and performed microdermabrasion, peels, Hydrafacials, and laser treatments.
  • Performed consultations for patients before scheduling treatments.
  • Studied ingredients in products to explain benefits to clients.

Massage Envy

Licensed Esthetician
12.2021 - 07.2022

Job overview

  • Performed consultations for patients before scheduling treatments.
  • Stocked treatment rooms with proper supplies.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Advised clients on proper home-care regimens.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Discussed procedures and treatment options with clients.
  • Performed waxing, Hydrodermabrasion, PCA Chemical Peels, Jan Marini Advanced Facials, LED Nourishing Light Treatment to improve overall skin condition.
  • Sterilized equipment for patient treatments.

Mapleshade Spa

Spa Attendant/Front Desk Receptionist
05.2017 - 09.2018

Job overview

  • Collected credit card and cash payments, processed transactions and updated relevant records.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
  • Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
  • Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.

Education

Collin College
McKinney, TX

No Degree from Nursing
12.2024

University Overview

National Laser Institute
Dallas, TX

Laser Certification from Laser Certification
08.2023

University Overview

Salon Boutique Academy
Addison, TX

Esthetics Program
12.2021

University Overview

Prosper High School
Prosper, TX

High School Diploma
06.2020

University Overview

Skills

  • Sales Expertise
  • Marketing and Promotions and Social Media Savvy
  • Industry Trends Research
  • Critical Thinking
  • EMR Systems (Mindbody, Meevo, Patient Now)
  • LED Light Therapy, Advanced Facials, Dermaplanning, Chemical Peels, Hydrafacial, Salt Facial, Body contouring, Microneedling, Sciton BBL Laser, Candela Gentle Max Pro laser, Waxing (Sugaring, Soft Wax, and Hard Wax), High Frequency
  • Familiar with ZO Skin Health, Jan Marini, Glymed, Skin Better, Neocutis, and PCA
  • Hydrafacial and Skin Pen Certified
  • Skin Condition Diagnosis and Treatment
  • Maintaining Clean Work Areas
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison

Timeline

Front Office Coordinator
Finetune Med Spa
07.2022 - Current
Licensed Aesthetician
Finetune Med Spa
07.2022 - Current
Licensed Esthetician
Massage Envy
12.2021 - 07.2022
Spa Attendant/Front Desk Receptionist
Mapleshade Spa
05.2017 - 09.2018
Collin College
No Degree from Nursing
National Laser Institute
Laser Certification from Laser Certification
Salon Boutique Academy
Esthetics Program
Prosper High School
High School Diploma

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