Taylor Gaines
Childersburg,AL
Summary
A customer-focused professional with a proven track record of exceeding customer expectations and providing exceptional service. Possesses excellent communication skills, allowing for quick rapport development with customers and effective resolution of complex service issues. Proficient in using CRM and help desk software to efficiently manage customer accounts, troubleshoot technical problems, and address escalated complaints. Experienced in records management, Microsoft Office, and customer service, frequently praised by peers for hard work and reliability. Can be relied upon to contribute to team success and help achieve goals. Highly organized and self-motivated with knowledge of customer service, data entry, and records management. Strong communication and interpersonal skills enable effective task prioritization and meeting deadlines.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Office Coordinator
Drayer Physical Therapy Institute LLC
Birmingham, AL
12.2023 - 04.2024
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
Customer Experience Specialist
Conduent
04.2023 - 11.2023
- Accept inbound calls from customers based on the insurance on Humana
- Make outbound calls to customers
- Data entry
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
Customer Service Representative
Remedy Staffing
Georgia
07.2021 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier/Customer Service
Walmart
Chelsea, AL
08.2019 - 06.2021
- Helped with inventory, ran the cash register, and helped customers with their groceries.
Cashier
Whataburger
Hoover, AL
02.2019 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Associate's degree - Medical Assisting
Fortis Institute
Birmingham, AL01.2023
High school diploma -
Sylacauga High School
Sylacauga, AL05.2021
Skills
- Google Docs
- Cleaning Experience
- Customer Service
- Food Preparation
- Host/Hostess
- Cooking
- Cash Handling
- Kitchen Experience
- Merchandising
- Sales
- Computer Skills
- Retail Sales
- Communication Skills
- Serving Experience
- Commercial Cleaning
- Typing
- Math
- Home Care
- Microsoft Word
- Phone Etiquette
- Babysitting
- Upselling
- English
- Computer Operation
- Microsoft Powerpoint
- Customer service expertise
- Front Office Management
- Insurance Verification
- Reception duties
- Office Management
- File Organization
- Calendar Management
- Office Organization
- Meeting Scheduling
- Filing
- Scheduling appointments
- Document Management
- Record preparation
- Opening and closing offices
- Schedule Coordination
- Call Routing
- Sensitive information handling
- Office supplies inventory management
- Basic accounting
- Call forwarding
- Phone and Email Etiquette
- Appointment Scheduling
- Microsoft Office
- Multitasking and Organization
- Documentation and Recordkeeping
- Staff Management
- Schedule Management
- Inventory Management
- Scheduling and calendar management
- Customer Service Management
- Data Entry
- Team Leadership
- Goal Setting
- Event Coordination
- Staff Training
- Handling Complaints
- Accounts Payable and Receivable
- Budget Management
- Leadership and Change Management
- Report Writing
- Administrative Management
- New Hire Orientation
- Payroll Administration
- Clerical Staff Oversight
- Administration and Operations
- Strategic Planning
Certification
Food Handler Certification, 03/01/22, 03/01/23
Additional Information
Authorized to work in the US for any employer, Food Service, Childcare, Data Entry, Front Desk, Meal Preparation, POS, Customer support, VPN, Computer Networking, Operating Systems, Remote Access Software, Microsoft Windows, Analysis skills, Medical records, Outbound sales, Technical Support, Microsoft Windows Server, Help Desk, Active Directory, Network Support, Troubleshooting, Disaster Recovery, Load Balancing, VMWare, PowerShell, Workday, Leadership, Manufacturing, Employee relations, Cold calling, Google Suite, Teaching, Accounting software, QuickBooks, Salesforce, Inside sales, Telemarketing, Documentation review, Banking, Live chat, IOS, Mac OS, Accounts receivable, Accounting, NetSuite, SQL, Order fulfillment, B2B, B2B sales, Medical terminology, Human resources, Presentation skills, Financial services, Data visualization, Translation, SharePoint, Microsoft Access, System Administration, ServiceNow, Microsoft SQL Server, Property and casualty license (2 years), Network Firewalls, Copywriting, MailChimp, Pardot, Databases, Social media management, Remedy, Administrative & Business Operations, Payroll, Research, Following protocols, Knowledge of basic medical procedures, Attention to detail, Interpersonal skills, Taking Vital Signs, Patient Care, Phlebotomy, Administering Injections, Recording Patient Medical History, Clinical Applications, Medical Filing, Charting Expertise, Medical Terminology, Customer Satisfaction, Positive Attitude, Critical Thinking, Team Leadership, Team Player, Active Listening, Interpersonal Skills, Attention to Detail, Outgoing and Friendly, Dependable and Reliable, Goal-Oriented, Creativity, Public Speaking, Team Building, Adaptability, Flexible Schedule, Conflict Resolution
Timeline
Front Office Coordinator
Drayer Physical Therapy Institute LLC
12.2023 - 04.2024
Customer Experience Specialist
Conduent
04.2023 - 11.2023
Customer Service Representative
Remedy Staffing
07.2021 - 09.2022
Cashier/Customer Service
Walmart
08.2019 - 06.2021
Cashier
Whataburger
02.2019 - 08.2020
Associate's degree - Medical Assisting
Fortis Institute
High school diploma -
Sylacauga High School