Lauren Ricket
Meridian,ID
Summary
Dynamic lab coordinator with extensive experience at Treasure Valley Lab/Saint Alphonsus, excelling in client services and operational efficiency. Proven ability in Epic systems and phlebotomy, coupled with strong problem-solving and communication skills. Successfully enhanced patient satisfaction through quality initiatives and staff training, fostering a collaborative team environment.
Overview
21
21
years of professional experience
Work History
Coordinator, Phlebotomy, Processing, Front Desk
Treasure Valley Lab/Saint Alphonsus
05.2004 - 10.2025
- Coordinated outpatient laboratory services by proactively researching,troubleshooting,and resolving inquiries and/or problems on a daily basis.
- Demonstrated a strong commitment to customer service, resolving clinic/lab concerns promptly and professionally.
- Oversaw daily operations in Client Services, including staffing and workflow adjustments, ensuring productivity standards met and fostered a collaborative team environment.
- Identified opportunities for service improvement, participated in quality initiatives and supported programs aimed at enhancing patient satisfaction, operational efficiency and financial performance.
- Assisted in establishing new client outpatient laboratory services by ensuring colleagues were trained in policies, procedures and level of expectations.
- Developed and delivered educational resources including job aids, training materials and competency assessments to support staff development and ensure quality assurance.
- Managed reference laboratory testing processes, including reviewing send out logs to ensure accuracy, addressing delays, and reporting issues to lab manager, other department leads, marketing reps and LIS team as needed.
- Maintained Epic workflow tasks, batching/receiving process, and was an active Epic superuser (helped clinic and lab colleagues navigate Epic).
- Ensured proper handling, transport, and distribution of laboratory specimens.
- Maintained up-to-date knowledge of insurance plans, registration protocols and billing procedures. Handled many outside clinics billing and invoice issues. Worked closely with Trinity billing staff to resolve outstanding issues.
- Demonstrated comprehensive knowledge of phlebotomy, specimen processing, test ordering and front office functions, including ABN'S, EMR usage (Epic, Eclinical, Athena), medical terminology and customer service expectations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Proactively identified and reported client dissatisfaction or service risks to lab leadership, offering recommendations for resolutions.
- Ensured all job duties were performed with a focus on safety, promptly reporting hazards or unsafe practices.
- Maintained strict confidentiality of patient, staff and organizational information in accordance to HIPPA and institutional policies.
- Applied strong analytical and problem solving ability to support operational and service excellence.
- Possess excellent verbal and written communication skills.
- Kept high average of performance evaluations.
- Consistently embodied and promoted the organizations Mission, Vision and Values in all actions, decisions and interactions.
Education
Graduate Certificate - Medical Assistant And Phlebotomy
Santa Barbara Business College
Santa Barbara, CASkills
- Lab Coordinator
- Epic super user
- Medical terminology
- Medical billing and basic coding
- Patient registration
- Phlebotomy certified
- Medical Assistant
- MS office/ data Entry
- Attention to detail
- Multitasking and organization
- Problem-solving
- Conflict resolution
- Staff supervision
- Time management
- Verbal and written communication
Timeline
Coordinator, Phlebotomy, Processing, Front Desk
Treasure Valley Lab/Saint Alphonsus
05.2004 - 10.2025
Graduate Certificate - Medical Assistant And Phlebotomy
Santa Barbara Business College