Lauren Robey
Jacksonville,FL
Summary
Adept at navigating fast-paced environments, I enhanced customer satisfaction and streamlined operations at Big Bens Tree Service. My expertise in office administration and strong leadership skills have consistently improved team efficiency and service delivery. Specializing in customer engagement and database management, I've successfully led projects that significantly benefited employer operations.
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
10
10
years of professional experience
Work History
Office Administrator
Big Bens Tree Service
03.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Bartender
Mellow Mushroom
02.2014 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Logistics Coordinator
Interstate Moving Relocation Logistics
12.2016 - 11.2022
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
Education
High School Diploma -
Bartram Trail
Jacksonville, FL07.2008
Skills
- Time Management
- Office Administration
- Database entry
- Customer Engagement
- Leadership and supervision
- Scheduling
- Payroll
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
Timeline
Office Administrator
Big Bens Tree Service
03.2023 - Current
Logistics Coordinator
Interstate Moving Relocation Logistics
12.2016 - 11.2022
Bartender
Mellow Mushroom
02.2014 - 07.2024
High School Diploma -
Bartram Trail
Similar Profiles
Kyler BroughtonKyler Broughton
Lawn Maintenance Tech at Bens Lawn And Tree ServiceLawn Maintenance Tech at Bens Lawn And Tree Service
Vladimir HomykVladimir Homyk
Tree Worker at Big Ron's Tree serviceTree Worker at Big Ron's Tree service
Jaxson MendezJaxson Mendez
Sales/Laborer at Big Bens discount doors and MouldingSales/Laborer at Big Bens discount doors and Moulding