Sharonda Perry
Jacksonville,FL
Summary
Dynamic customer service professional with over 20 years of experience in delivering exceptional support and fostering client satisfaction. Recognized for strong problem-solving abilities and adeptness in planning and implementing effective procedures that enhance service delivery. Consistently managed high call volumes, addressing over 100 customer inquiries daily and resolving 95% of issues while upholding quality standards. Committed to building enduring customer relationships through effective communication and a dedication to exceeding productivity and quality targets in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Contact Representative
Internal Revenue Service
10.2023 - Current
- Communicates with individual taxpayers, their representatives, professional stakeholders, and other government officials.
- Explains what future actions are necessary for compliance by advising on tax liability.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Packer, Warehouse Production
Amazon
02.2019 - 11.2023
- Assembling daily orders by shipping location or any other shipping categories
- Keeping records of packages including delivery notes, invoices, etc.
- Sealing shipping containers and labeling them appropriately
- Cleaning shipping containers and other shipping supplies
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Recorded product, packaging and order information on specified forms.
Education
High School Diploma -
Andrew Jackson High School
Jacksonville, FLSkills
- Meticulous attention to detail
- Effective communication skills
- Telecommunications support
- Accurate cash processing
- Managing incoming phone communications
- Critical thinking abilities
- Client support
- Skilled in WordPerfect and Microsoft Office Suite
- Clear and concise communication
- Collaborates effectively in teams
- Data entry expertise
- Fostering relationships
Timeline
Contact Representative
Internal Revenue Service
10.2023 - Current
Packer, Warehouse Production
Amazon
02.2019 - 11.2023
High School Diploma -
Andrew Jackson High School
Similar Profiles
Debbie BalsitisDebbie Balsitis
Case Advocate at Internal Revenue Service-Taxpayer Advocate ServiceCase Advocate at Internal Revenue Service-Taxpayer Advocate Service
Tatiana WilliamsTatiana Williams
Small Business/ Self-Employed Collection at Internal Revenue Service, IRSSmall Business/ Self-Employed Collection at Internal Revenue Service, IRS
Towanda GlennTowanda Glenn
Contact Representative at Internal Revenue ServiceContact Representative at Internal Revenue Service
Erick GutierrezErick Gutierrez
Server at Lazy Days SouthServer at Lazy Days South
Winston LundyWinston Lundy
IT QA Store Systems II at Southeastern GrocersIT QA Store Systems II at Southeastern Grocers