Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AdministrativeAssistant

Lauren Rodgers

Knoxville,TN

Summary

I'm Lauren Rodgers, a senior at UTK majoring in Communication Studies. My passion lies in connecting people and ideas, which is evident in my coursework and interpersonal interactions. My top strengths include positivity, the ability to win others over, and effective communication which I apply particularly well in one-on-one and small group settings.

My academic journey has equipped me with valuable skills in social media strategy, integrated marketing communication management, and event planning. These, combined with my customer service experience, have honed my ability to engage diverse audiences.

I'm eager to apply my skills in a professional environment, especially in strategic communications or marketing. However, I'm also open to exploring opportunities in human resources or talent acquisition. What drives me is the chance to learn and contribute equally.

My goal is to secure an internship where I can apply my knowledge while continuing to grow professionally. I believe my enthusiasm for clear communication and my knack for making people feel valued will make me a valuable team member. I'm ready to dive in, learn quickly, and make a positive impact wherever I go.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lifeguard

University of Tennessee, Knoxville
03.2021 - Current
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Responded to emergency situations in a timely, efficient manner.
  • Upheld hygiene standards in pool and surrounding area.

Front Desk

Planet Fitness
05.2022 - 08.2022
  • Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
  • Improved overall guest experience by maintaining a clean and welcoming reception area.
  • Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
  • Trained new hires on company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.
  • Assisted guests with special requests, ensuring a personalized and memorable stay.

Retail Sales Associate

Kohl's
10.2018 - 02.2019
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Collaborated with team members to meet and exceed monthly credit card sales targets consistently.

Education

Bachelor's degree - Communication Studies

University of Tennessee
Knoxville
05.2025

High school diploma -

Girls Preparatory School
01.2020

Skills

  • Google Docs
  • Spreadsheets
  • Graphic creation
  • Design
  • Social media management
  • Content creation
  • Artificial intelligence (AI) knowledge
  • Patience and Empathy
  • Team Collaboration
  • Adaptability in Emergencies

Certification

CPR, First Aid, AED, & Lifeguard, Red Cross, Over 5 years

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Front Desk

Planet Fitness
05.2022 - 08.2022

Lifeguard

University of Tennessee, Knoxville
03.2021 - Current

Retail Sales Associate

Kohl's
10.2018 - 02.2019

Bachelor's degree - Communication Studies

University of Tennessee

High school diploma -

Girls Preparatory School
Lauren Rodgers