Lauren Rowland

Chick-fil-A

Villa Rica, GA

07.2022 - Current

Assisted in the development of promotional materials, including brochures, flyers, posters.
Organized and coordinated advertising campaigns through various media outlets.
Analyzed customer feedback to improve customer service processes and product quality.
Provided guidance and mentorship to junior members of the marketing team.
Ensured compliance with company policies and procedures relating to marketing activities.
Presented findings to management and executive leadership and fielded questions to help refine strategies.
Assigned and monitored daily tasks for team members.
Provided guidance, coaching, and feedback to team members.
Developed strategies to increase productivity and efficiency of the team.
Created and maintained a positive work environment for employees.
Recruited, trained, and supervised new staff members.
Collaborated with other departments to ensure smooth operations.
Monitored customer service standards across the organization.
Fostered positive employee relationships through communication, training, and development coaching.
Oversaw daily workloads and workflow for smooth operations.