Lauren Rowland

• Assisted in managing daily studio operations and scheduling classes.
• Trained new staff on customer service protocols and operational procedures.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Coordinated with other departments to ensure smooth flow of operations.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Coordinated marketing efforts, enhancing visibility and attendance for upcoming events.
• Established processes for monitoring customer satisfaction, ensuring feedback was systematically addressed.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Mentored newly hired employees, providing essential knowledge of company programs and fostering their integration into the team.

• Guided customers in product selection and delivered tailored styling advice to enhance shopping experience.
• Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
• Enhanced customer satisfaction through proactive communication and support.
• Promoted customer satisfaction through effective communication and support.
• Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer
• Managed inventory levels and designed merchandise displays to improve visual appeal and accessibility.

• Conducted regular stock checks and restocked inventory to ensure optimal availability on the sales floor.

• Effectively introduce and promote customized, no-downtime facials and products specific to the personal skincare needs for current and prospective clients.
• Delivered product knowledge and skincare advice, helping customers make informed purchasing decisions.

• Provided education to clients about skincare protocols. on the importance of the skin care protocols.

• Designed tailored experiences to boost client engagement and satisfaction.

• Displayed before and after photos to demonstrate client results. to clients and updating photos for results.

• Consistently seeking, obtaining, and converting new clients.

• Sought, obtained, and converted new clients to expand customer base.

• Managed all facets of business operations, including merchandise inventory, sales tracking, and employee scheduling to optimize store performance.
• Managed all facets of the business to include merchandise inventory, total sales, and employee work schedules.
• Oversaw inventory management, ensuring accurate stock levels for timely replenishment and reduced stockouts.
• Trained and supervised staff to enhance team performance and service quality.
• Led, trained, and developed new employees to become valuable members of our work team.
• Directed online storefront, updating inventory and incorporating new products to enhance brand alignment and customer engagement.
• Decided on inventory for orders one to two seasons before delivery.

• Sold memberships and tracked cancellation requests for management review.
• Processed transactions using point-of-sale system efficiently.
• Assisted clients in selecting fitness apparel and accessories.
• Processed transactions using point-of-sale system with accuracy.
• Maintained clean and organized sales floor to enhance customer experience.
• Replenished sales floor with merchandise to maintain an organized shopping environment. and prepping the floors for sales.
• Unboxed inventory shipments and sorted items for display on sales floor. and updating inventory system.
• Managed access codes for alarm monitoring systems at multiple Pure Barre locations to enhance security. to the alarm monitoring systems of multiple Pure Barre locations.

• Coordinated daily operations to ensure a welcoming atmosphere for guests.
• Screened, selected, and interviewed candidates, resulting in the successful hiring of two employees.
• Trained sales associates on duties within the studio and the POS system.
• Coordinated class schedules and ensured smooth instructor transitions.
• Executed marketing initiatives that effectively promoted new classes and events.
• Assisted members with retail merchandise to satisfy their needs and increase brand awareness.