Amila Zigonja
Gino & Joe's Pizza
Liverpool,NY
2
Languages
2027
years of professional experience
Dedicated client service representative with proven experience in managing inquiries and enhancing satisfaction. Strong analytical skills for resolving service issues and improving processes.
Work History
Assistant Manager
4 Years 8 Months- Assisted with daily operations and maintained a smooth workflow in a busy restaurant environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Conducted regular quality checks on food preparation to ensure adherence to health and safety regulations.
- Developed strong working relationships with staff, fostering a positive work environment.
Dispatch Manager
- Coordinated dispatch operations, ensuring timely communication between drivers and clients.
- Assisted in managing scheduling software to optimize route efficiency.
- Handled incoming inquiries, providing accurate information and support to customers.
Client Service Representative
5 Years 11 Months- Developed and maintained strong relationships with clients to foster loyalty and retention.
- Analyzed service issues, identifying trends to implement effective resolutions and improve processes.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
Education
Associate of Arts
Skills
Client service
Client management
Client interaction experience
Client-centric approach
Transaction processing
Payment processing
Support services
Technical literacy
Microsoft office
Information management
Team collaboration
Calm and professional under pressure
Languages
German
Native or Bilingual
Bosnian
Native or Bilingual
Timeline
Assistant Manager
Gino & Joe's Pizza
01.2022 - CurrentRead More
Client Service Representative
BNY Mellon
05.2006 - 04.2012Read More
Dispatch Manager
Clive Transport INC
2014 - 06.2021Read More
Onondaga Community College
Associate of Arts
Read More