Lauren Rowland

Guided individuals using personal experiences to empower their recovery journeys.

Provided crisis and post-crisis support, facilitating stability and recovery.

Connected individuals to critical community resources, strengthening their support systems.

Individual Coaching & Mentoring

Group Facilitation

Care Team Collaboration

Documentation & Record Keeping

• Resolved customer complaints efficiently while maintaining excellent customer service.
• Managed all customer inquiries and complaints in a professional and timely manner.
• Handled customer inquiries and complaints professionally, ensuring timely resolutions.
• Trained staff on internal operational functions to enhance store efficiency.
• Coached employees on customer service and selling techniques.
• Conducted audits of merchandise displays and stock levels to maintain product availability.
• Held employees accountable and corrected issues to achieve high standards.
• Ensured compliance with all store policies and procedures.
• Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked.
• Performed regular audits of merchandise displays and stock levels.
• Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally.
• Ensured cash drawer accuracy to maintain financial integrity. and performed daily audit procedures.
• Checked cash register totals to ensure consistency with cash on hand. and verified against cash in till.
• Demonstrated ability to lead and motivate a team of cashiers.

• Led regular meetings with residents to set and track recovery goals and address challenges.
• Ensured that all services provided by the recovery house were met on a daily basis .
• Developed and implemented policies and procedures for the operation of a recovery house.
• Conducted regular meetings with residents to discuss their goals and challenges in recovery.
• Delivered educational sessions on relapse prevention, life skills, and healthy lifestyle choices to enhance resident knowledge and skills.
• Performed daily inspections of the facility to ensure cleanliness and safety standards were met.
• Maintained accurate records of resident progress, incidents, and staff activities.
• Participated in weekly team meetings with administrative staff to review operations and discuss potential improvements.
• Spoke to community groups to explain and interpret agency purposes, programs, and policies.

• Trained new servers on restaurant procedures, daily operations, and server duties to enhance team readiness.
• Led staff by providing guidance, support, and direction, fostering a collaborative environment for improved customer satisfaction.
• Communicated effectively with customers to ensure their needs were met in a timely manner.
• Communicated with customers to promptly address needs and enhance dining experience.
• Utilized POS software programs to accurately process orders and payments.
• Handled cash, credit card, and other payment transactions with accuracy.