Lauren Rudnick-Lloyd
Oakland,FL
Summary
Strategic Technology and Program Leader with 18 years of experience in enterprise transformation and PMO modernization. Expert in establishing governance, aligning business with technology, and driving organizational change. Proven success in delivering multimillion-dollar programs while collaborating effectively with cross-functional teams, including Architecture, Engineering, Product, Operations, and Security.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Senior IT Project Manager (contractor) / Senior Delivery Lead (Architecture)
Universal Orlando Resort
01.2022 - Current
- Served as executive liaison across Architecture, PMO, Product and Engineering while supporting organizational growth.
- Managed integrated plans, executive communications, risks, dependencies, budgets, and vendor relationships to ensure project alignment and delivery.
- Acted as executive liaison across architecture, PMO, product and engineering while supporting organizational growth.
Senior Manager, Enterprise Portfolio Management/Transformation Portfolio
Universal Orlando Resort
01.2022 - Current
- Establish/Manage/Implement processes around project chartering, financial and milestone tracking for current and projected projects (using SAP for financials and SmartSheets)
- Partner with the Product team on the Business Roadmap and ensure alignment with the Portfolio Roadmap
- Partner with executives to align technology initiatives with business needs ensure priority alignment/communication
- Established operating and tracking models for transformation objectives to clarify and achieve goals
- Communicate with all levels of stakeholders including executive leadership across multifunctional teams
- Drove alignment in financial and project management among stakeholders (Product, Project Management, business/operations partners) including demand, resource, contract management, and project forecasting/reporting
- Established standardized processes for reporting and documentation around reporting/document templates/communication
- Determine project risks including resources restraints, financial and business impacts
- Implemented automation in workflows to improve efficiency to workflows/processes where possible using AI or manual coding
- Ensure change management processes are followed and tracked effectively
- Led monthly and quarterly project and financial reviews with leadership to ensure strategic oversight
- Lead a team of 5 team members and 2 contractors
Senior Manager, Solution Architecture
Universal Orlando Resort
01.2022 - 01.2025
- Partnered with executives to align technology investments with business objectives
- Facilitated requirements sessions, developed deliverable schedules, and communicated progress to stakeholders during large scale SAP implementation across sales, supply chain, and finance
- Establish operating models, governance frameworks, executive reporting, and architecture standards
- Established operating models, governance frameworks, and architecture standards while ensuring effective executive reporting
- Aligned Product, Engineering, Security, Infrastructure, DevOps, and business teams to ensure cohesive project execution
- Led continuous improvement and mentored Solution Architecture staff (17 architects)
IT PMO Director
The General Insurance Company
01.2020 - 01.2022
- Transformed PMO structure and processes following acquisition by American Family Insurance
- Standardized governance, portfolio reporting, risk management, delivery processes to ensure alignment with organizational objectives
- Led senior project managers and collaborated with executives to prioritize and execute key enterprise initiatives
Senior IT PMO Project Manager
The General Insurance Company
01.2018 - 01.2020
- Delivered cloud and on-prem enterprise modernization initiatives to enhance operational capabilities
- Managed multimillion-dollar programs, overseeing financials, contracts, executive reporting, and coordination of distributed teams
- Coordinated cross-functional project plans supporting policy, claims, and operations initiatives. 2. Defined project scope, deliverables, and timelines to align stakeholder expectations. 3. Monitored project risks, dependencies, and issue logs to maintain delivery accuracy. 4. Facilitated status meetings and documented action items for clear team accountability. 5. Managed resource assignments and prioritized tasks to support workflow efficiency. 6. Tracked budgets, milestones, and approvals to keep projects on schedule. 7. Prepared executive updates and project reports using consistent insurance terminology. 8. Supported process improvements that strengthened implementation consistency across departments.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
Senior IT Project Manager
Parallon (HCA); Red River; TrueTandem; Project Enhancement Corp.; Intelafom
01.2007 - 01.2018
- Led enterprise initiatives in healthcare, insurance, federal sectors, and Microsoft technologies, aligning technology solutions with business objectives.
- Managed CRM implementations and Agile delivery within PMO processes, enhancing customer engagement and overseeing enterprise project portfolios.
- Demonstrated leadership in various settings
- Directed IT project plans, scope, timelines, and dependencies across infrastructure, applications, and service teams.
- Managed change control, deliverables, and implementation schedules for healthcare technology and enterprise system upgrades.
- Coordinated stakeholder meetings, status updates, and risk logs to maintain visibility and resolve blockers quickly.
- Led cross-functional coordination for network, server, and cloud initiatives using Agile and waterfall practices.
- Monitored budgets, vendor deliverables, and resource assignments to support predictable project execution.
- Facilitated issue resolution, escalation paths, and corrective actions for complex technology deployments.
- Monitored performance measurements to maintain product quality control.
- Managed cross-functional teams for successful implementation of large-scale technology upgrades.
- Distributed appropriate reports and held briefings to deliver feedback to leadership and stakeholders.
- Provided leadership and guidance on development of project communication plans.
Education
BA - Business Administration
University of Baltimore
Baltimore, MD01-2006
Skills
- SAP
- SmartSheets
- Automation tools
- SQL
- PowerBI
- Tableau
- ServiceNow
- Agile methodologies
- Jira
- Project portfolio management
- Process mapping
- Microsoft Suites
- TFS
- Planview
Accomplishments
- Most recently, collaborated with a cross-functional team of 60+ people in the development and successful opening of Epic Universe (May 2025), Universal Horror Unleashed (August 2025) and Universal Kids Resort (July 2026).
- Reduced department operating costs by creating automated reporting and dashboarding allowing stakeholders to self-serve where possible
- Improved stakeholder satisfaction ratings by enhancing time reporting functions, allowing more proficient reporting on project actuals and project forecasting
Experience Highlights
- Enterprise Portfolio Governance- Creation of SOP’s and training efforts for new processes and changes to process
- Project/Program Leadership
- Financial Stewardship/Earned Value Management (Accruals, Project forecasts, Portfolio Forecasts, Financial Reconciliations, Risks and Issues, Management Resource Management and Asset Management)
- Executive Stakeholder Management including Proactive Communications and Issue Resolution
- Cross-Functional Leadership/Technical Delivery and Operational Readiness- Translation of Technical Requirements/Issues to Operations Partners and Operations Requirements/Issues to the Technical Teams
- Demand/Intake Management (Established Chartering Process and Communication Channels)
- Agile, Waterfall & Hybrid Delivery Models
- Create, Manage, Update Portfolio and Project Roadmaps
- Creation of workflows within tools using AI and manual coding/formulas
- Relationship building across technology and operations teams
- Executive Communications/Stakeholder Alignment
- Vendor Management (Contract creation, redlining and execution)
Certification
PMP, Six Sigma Green Belt, AWS Cloud Practitioner, Microsoft Dynamics CRM, Microsoft SureStep, Microsoft Agile PM, SAFe Agilist
Timeline
Senior IT Project Manager (contractor) / Senior Delivery Lead (Architecture)
Universal Orlando Resort
01.2022 - Current
Senior Manager, Enterprise Portfolio Management/Transformation Portfolio
Universal Orlando Resort
01.2022 - Current
Senior Manager, Solution Architecture
Universal Orlando Resort
01.2022 - 01.2025
IT PMO Director
The General Insurance Company
01.2020 - 01.2022
Senior IT PMO Project Manager
The General Insurance Company
01.2018 - 01.2020
Senior IT Project Manager
Parallon (HCA); Red River; TrueTandem; Project Enhancement Corp.; Intelafom
01.2007 - 01.2018
BA - Business Administration
University of Baltimore