Lauren Salva
Rochester,NY
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills. Certifications in Social Media Marketing and Digital Advertising from HubSpot Academy.
Overview
10
10
years of professional experience
Work History
Server, Bartender, Banquet Server
Locust Hill Country Club
01.2019 - Current
- Personalizing member experiences and exceeding needs with food and beverage knowledge
- Maintaining a clean and organized workspace
- Managing between 5 and 100+ members per day in various locations on club property
- Maintaining multiple workspaces
- Building relationships with customers
Server
Olive Garden
01.2017 - 01.2019
- Suggesting food and beverage recommendations based on individual customers wants and needs
- Verifying age and serving alcoholic beverages
- Successfully entering orders into computer and effective communication with coworkers
- Organizing notes, orders, money and time
- Thinking and planning ahead to make each shift flow
Server
Rochester Yacht Club
01.2015 - 01.2018
- Providing members with exceptional service, personalizing each members’ experience, managing time, supervising dining room, working in a team
- Working in high stress environments with many distractions
- Handling money and charging accordingly
Education
BBA - Marketing
SUNY, Brockport
Brockport, NY12.2025
Associate of Science - Psychology
Monroe Community College
Rochester, NY06.2022
Skills
- Team collaboration
- Sales techniques
- Quality control
- Performance improvement
- Guest relations management
- Relationship management
- Task prioritization
- Item promotion
- Front-of-house display creation
- Banquet coordination
- Multitasking and organization
Timeline
Server, Bartender, Banquet Server
Locust Hill Country Club
01.2019 - Current
Server
Olive Garden
01.2017 - 01.2019
Server
Rochester Yacht Club
01.2015 - 01.2018
BBA - Marketing
SUNY, Brockport
Associate of Science - Psychology
Monroe Community College
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