Lauren Sanders
Miami Gardens
Summary
Highly organized and enthusiastic with over twelve years’ experience in the healthcare field. Professionally serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and committed to providing personalized service and quality care.
Overview
17
17
years of professional experience
Work History
Dental Assistant/ Front Desk
Pembroke Pines Family Dental
12.2019 - Current
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared patient x-rays and images for dentist review.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Dental Assistant
Centurion Health
08.2022 - 01.2023
- Cleaned and sanitized dental tools, equipment, made sure all instruments were accounted for while working in a correction facility setting
- Successfully assisted dentists in dental procedures and other chair-side duties.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Took dental images following strict patient protection rules, applying lead aprons.
Dental Assistant
Emergency Dental Care USA
04.2019 - 12.2019
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared patient x-rays and images for dentist review.
- Explained treatment procedures and instructed patients on home care guidelines.
Dental Assistant
Dade Family Dental
08.2009 - 04.2019
- Preparing patients for dental procedures by making them comfortable and providing any instructions
- Sterilizing dental instruments and equipment
- Preparing the dental exam room for use by the dentist by making sure it is stocked and organized.
Customer Service Representative Lead
T-Mobile Contact Center
01.2007 - 08.2008
- Onboarded and trained customer representatives to meet performance and service goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Education
Associate Of Arts -
Palm Beach State College
Boca Raton, FLCertified Expanded Duties Dental Assistant -
Expanded Duties Dental Assistant -
Concorde Career Institute
Miramar, FLSkills
- Dentrix/ Eagle Soft Proficiency
- Dental Radiography
- Infection Control Proficiency
- High-Volume Environments
- Cross-Training Skills
- Administrative Duties
Timeline
Dental Assistant
Centurion Health
08.2022 - 01.2023
Dental Assistant/ Front Desk
Pembroke Pines Family Dental
12.2019 - Current
Dental Assistant
Emergency Dental Care USA
04.2019 - 12.2019
Dental Assistant
Dade Family Dental
08.2009 - 04.2019
Customer Service Representative Lead
T-Mobile Contact Center
01.2007 - 08.2008
Associate Of Arts -
Palm Beach State College
Certified Expanded Duties Dental Assistant -
Expanded Duties Dental Assistant -
Concorde Career Institute
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