Lauren Santiago
1090 Hornberger Ave Roebling,NJ
Summary
Experienced in readying patients for ophthalmology appointments and surgeries. Well-versed in organizing paperwork, documenting histories and dilating eyes. Advanced skills in EPIC EMR system.
Hardworking Certified Opthalmic Assistant skilled in triaging calls, coordinating with insurance companies and reviewing surgical plans. Demonstrated success in keeping ophthalmology examinations flowing smoothly to maximize productivity. Certified in ophthalmic assisting.
Well-organized and quality-driven healthcare team member certified as opthalmic assistant and highly experienced in ophthalmology offices. Successful at working well with patients and staff of all backgrounds. Accurately documents vital statistics and assess vision with range of standardized evaluations.
Compassionate and caring Ophthalmic Assistant with diligent, detail-oriented and methodical approach to completing routine office tasks. Adept at efficiently performing tests such as visual fields and OCTs.
Overview
21
21
years of professional experience
Work History
Certified Ophthalmic Assistant
Temple University Health System
Philadelphia, PA
07.2005 - Current
- Collected essential medical information and documented data in EHR platform.
- Dilated patients' eyes and administered prescribed treatments.
- Administered ophthalmic drops and ointments for treatment or to aid in diagnostics.
- Completed patient histories by asking probing questions about family medical conditions, past ocular history and previous surgical procedures.
- Kept examination rooms, clinical areas and equipment clean and patient-ready.
- Documented present problems, current medicines and supplements and vital stats such as blood pressure.
- Counseled patients in surgery and treatment plans.
- Observed pupils, visual acuteness, and extra-ocular movements to check patient status.
- Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals, including patients and staff, on daily basis.
- Checked inventory levels and ordered supplies, medications and materials to meet expected demand.
- Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
- Conducted tonometry or tonography tests to measure intraocular pressure.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Presented preliminary medical evaluation of clinical patients, delivering comprehensive reports to physicians.
- Maintained inventory of medical supplies and tools to address needs of patients.
- Documented patient medical history and information utilizing EPIC with commitment to accuracy.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Measured and recorded visual acuity and color vision testing.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
Teller
Commerce Bank
Cherry Hill, NJ
02.2003 - 06.2005
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Monitored aisles and floor areas for neatness and organization to enable forklifts to operate throughout warehouse.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Labeled boxes and placed in outbound collection areas.
- Reviewed orders for specialty codes to determine item locations in warehouse.
- Limited damage to products and orders by using care when choosing items.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Confirmed items picked for orders by keying codes into system.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
- Mentored new employees on warehouse procedures and tasks resulting in quick job acclimation.
- Weighed and measured products and materials to check compliance with specifications and regulations.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Packed fragile items with bubble wrap to prevent breakage during shipping.
- Documented package information by completing associated paperwork, attaching labels and running barcodes with scanners.
- Inspected outgoing shipments to maintain quality assurance standards.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Conducted product cycle counts and inputted corrections to warehouse inventory system.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained accurate records of customer transactions in line with bank procedures.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Monitored and reported suspicious activity in line with bank security policies.
- Assisted with training of new tellers on policies and procedures.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Executed wire transfers, stop payments and account transfers.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
Education
Certified Ophthalmic Assistant - Ophthalmology
IJCHAPO
01.2012
High School Diploma -
Cherry Hill High School West
Cherry Hill, NJ06.2005
High School Diploma -
St Hubert's Catholic High School
Philadelphia, PATimeline
Certified Ophthalmic Assistant
Temple University Health System
07.2005 - Current
Teller
Commerce Bank
02.2003 - 06.2005
Certified Ophthalmic Assistant - Ophthalmology
IJCHAPO
High School Diploma -
Cherry Hill High School West
High School Diploma -
St Hubert's Catholic High School
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