Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Sasser

Walker,LA

Summary

I have extensive experience working directly with customers, ensuring their concerns are addressed promptly and efficiently. I focus on clear communication and empathy to build trust, keep customers satisfied, and encourage long-term loyalty. I’m committed to providing excellent service and support, and I’m always willing to explore different solutions to make sure customer needs are fully met.


I am licensed in multiple states to assist with health insurance and take pride in accurate data entry. I enjoy supporting clients with efficiency and care, always aiming to create a positive experience.

Overview

5
5
years of professional experience

Work History

Health Enrollment Specialist

Pride Life
10.2024 - Current
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
  • Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.

Assistant

South Summit Access LLC
05.2022 - 07.2024
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Strengthened supplier relationships by negotiating favorable terms and managing contracts efficiently.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Server

Don's Seafood
12.2020 - 08.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School Diploma -

Walker High School
Walker, LA
05-2020

Skills

  • Data entry skills
  • Customer service expertise
  • Time management
  • Call center customer service
  • Insurance sales
  • Data entry
  • Microsoft Excel certified
  • Remote work experience
  • Licensed insurance agent

Timeline

Health Enrollment Specialist

Pride Life
10.2024 - Current

Assistant

South Summit Access LLC
05.2022 - 07.2024

Server

Don's Seafood
12.2020 - 08.2022

High School Diploma -

Walker High School

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