LAUREN SCALLEY
Woburn,MA
Summary
Experienced personal trainer transitioning into remote work with a strong foundation in client communication, problem-solving, and time management. Organized, tech-savvy, and self-directed — ready to bring years of people skills and service-based experience to a remote support or admin role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Personal Trainer
Life Time Fitness
07.2019 - 07.2024
- Conducted fitness consultations for gym members and potential clients, assessing their goals and providing recommendations for suitable training services.
- Maximized client success rates with tailored fitness programs that addressed unique preferences, strengths, weaknesses, and time constraints.
- Utilized data-driven software platforms to track client progress metrics and provide ongoing support and coaching, ensuring client engagement and optimal training results.
- Maintained 80%+ client retention rate, demonstrating strong rapport-building and client satisfaction skills.
- Adapted communication and coaching styles to diverse client needs, honing strong interpersonal and customer service skills.
Fitness Instructor
Planet Fitness
06.2018 - 05.2019
- Maintained clean and organized fitness facilities, providing a safe and welcoming space for all gym members.
- Organized and executed the "PE@PF" fitness training program, managing class schedules and providing personalized goal-setting consultations for new members.
- Ensured a 60%+ member participation rate each week, actively promoting fitness training services to both new and existing members.
- Demonstrated adaptability in working with clients of varying fitness levels, ensuring effective communication and support.
Fitness Instructor
Planet Fitness
03.2016 - 12.2017
- Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
- Served as point of reference for fitness, nutrition, and health expertise within the club.
- Assisted in the promotion of training services to members, contributing to increased membership retention rates.
- Created an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
Member Service Representative
Planet Fitness
12.2013 - 12.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Demonstrated problem-solving abilities by resolving membership and billing issues in a timely, effective manner.
- Worked collaboratively with management to improve daily operations, offering suggestions for increased efficiency and member experience.
Education
Bachelor of Science (B.S.) - Health and Wellness Candidate
Framingham State University
Framingham, MA12.2025
Skills
- Customer Relations and Retention
- Scheduling and Calendar Management
- Record Keeping and Documentation
- Written and Verbal Communication
- Time Management
- Organization
- Problem-Solving
- Active Listening
- Adaptability and Flexibility
- Proficiency in Microsoft Office Suite
Certification
- Certified Personal Trainer, the National Academy of Sports Medicine (NASM), 2016
- Level One Nutrition Coach, Precision Nutrition, 2020
- Certified Master Trainer, International Sports Science Association (ISSA), 2025
- CPR/AED Certification, International Sports Science Association (ISSA), 2025
Timeline
Personal Trainer
Life Time Fitness
07.2019 - 07.2024
Fitness Instructor
Planet Fitness
06.2018 - 05.2019
Fitness Instructor
Planet Fitness
03.2016 - 12.2017
Member Service Representative
Planet Fitness
12.2013 - 12.2017
Bachelor of Science (B.S.) - Health and Wellness Candidate
Framingham State University
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