Lauren Schmalz
Charlotte,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Human Resources position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Prep, Line, Cook, and Counterperson
Poppy's Bagels And More
09.2023 - Current
- Welcoming people into the restaurant and taking orders
- Processing and completing online and over the phone orders for customers in a busy environment
- Gaining insightful feedback from a small business owner and recommending possible solutions to common issues that arise
- Maintained composure and work quality while under stress.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
Customer Service Lead
Food Lion
10.2022 - 05.2023
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity
- Resolved customer service issues using company processes and policies and provided updates to customers
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing
Customer Service Associate
Walgreens
10.2019 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Assisted higher management with calling customers for surveys, performance evaluations, customer satisfaction, and adapted service for their needs
- Managed and completed thousands of photo orders, transactions, and stocking tasks over years of loyal employment
- Collaborated with UPS and FedEx daily and built a knowledge base to inform and assist customers
- Managed beauty counter and set up promotional events that catered to the local population
Education
Bachelor of Science - Human Resources Management
University of North Carolina At Charlotte
05.2026
High School Diploma -
Middle Creek High School
Apex, North Carolina04.2022
Skills
- Customer Service
- Active Listener
- Team Collaboration
- Operations Support
- Interpersonal Communication
- Attention to Detail
- Time Management
- Ambitious
Certification
- Microsoft Excel Certified
- Microsoft Powerpoint Certified
- Microsoft Word Certified
- Extensive Google Suites Experience
Timeline
Prep, Line, Cook, and Counterperson
Poppy's Bagels And More
09.2023 - Current
Customer Service Lead
Food Lion
10.2022 - 05.2023
Customer Service Associate
Walgreens
10.2019 - 05.2022
Bachelor of Science - Human Resources Management
University of North Carolina At Charlotte
High School Diploma -
Middle Creek High School
- Microsoft Excel Certified
- Microsoft Powerpoint Certified
- Microsoft Word Certified
- Extensive Google Suites Experience
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