Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lauren Schmalz

Charlotte,NC

Summary

Training professional with solid foundation in creating and managing comprehensive training programs. Known for fostering team collaboration and adapting to changing organizational needs. Reliable in delivering impactful training sessions and skilled in instructional design and program coordination.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Training Administrator

Southwire Company
08.2024 - Current
  • Enhanced employee performance by developing and teaching comprehensive 30+ member Train the Trainer programs to enhance soft skills.
  • Ensured compliance with industry regulations by delivering up-to-date mandatory trainings for all employees.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on an internal document control system.
  • Supported HR Manager in strategic planning sessions focused on organizational development and growth.
  • Developed and executed detailed engagement events and timelines timelines to coordinate the efforts of various team members, ensuring efficient completion of tasks.
  • Updated and created 50+ process work instructions on various machine lines and work cells.

Training Specialist Intern

Southwire Company
05.2024 - 08.2024
  • Evaluated training effectiveness using feedback surveys and assessments, training audits, and making continuous improvements as needed.
  • Aided in reducing turnover by 14% through meaningful employee training.
  • Coached employees on various topics including conflict resolution, goal setting, and setbacks to foster individual growth within the company.
  • Updating the processes using digital tools as well as physical copies that abide by the corporate temple to ensure consistency, quality, and safety.

Counter Person

Poppy's Bagels and More
08.2023 - 08.2024
  • Fostered positive relationships with regular clientele by remembering their preferences along with their names.
  • Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
  • Performed daily opening/closing procedures diligently so as not to miss any important steps.
  • Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
  • Enhanced customer satisfaction by providing efficient service and accurate order fulfillment.

Cashier

Food Lion
10.2022 - 05.2023
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes to maintain desired appearance.

Customer Service Associate

Walgreens
10.2019 - 05.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Education

Bachelor of Science - Human Resources Management

University of North Carolina At Charlotte
Charlotte, NC
12-2025

High School Diploma -

Middle Creek High School
Apex, NC
06.2022

Skills

  • New hire on-boarding
  • Employee engagement
  • Training evaluation
  • Detail-oriented
  • Program implementation
  • Curriculum design
  • Schedule management
  • Training facilitation
  • Project management
  • Materials organization
  • Teamwork and collaboration
  • Records management

Certification

  • Data Analysis in Excel
  • Introduction to Tableau
  • Intermediate SQL
  • Microsoft Word Certified
  • Microsoft Powerpoint Certified
  • Microsoft Excel Certified
  • Proficients in Google Suits

Timeline

Training Administrator

Southwire Company
08.2024 - Current

Training Specialist Intern

Southwire Company
05.2024 - 08.2024

Counter Person

Poppy's Bagels and More
08.2023 - 08.2024

Cashier

Food Lion
10.2022 - 05.2023

Customer Service Associate

Walgreens
10.2019 - 05.2022

Bachelor of Science - Human Resources Management

University of North Carolina At Charlotte

High School Diploma -

Middle Creek High School

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Lauren Schmalz