Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lauren Schroeder

Fort Collins,CO

Summary

Professional hospitality expert with proven capability in managing high-volume events and ensuring guest satisfaction. Strong focus on teamwork and adaptability, consistently meeting dynamic service needs. Skilled in delivering exceptional service, handling guest requests, and maintaining polished and efficient dining experience. Reliable and results-driven, with knack for seamless coordination and attention to detail. Providing great customer service while under pressure.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Banquet Server/Lead Busser/Head Hostess

ManpowerGroup
07.2024 - Current
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
  • Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
  • Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
  • Collaborated effectively with kitchen staff to ensure timely delivery of courses to guests.
  • Carried out professional service, retaining polite and friendly approach at all times.

Kennel Attendant

Ashcroft Kennels
07.2024 - 09.2024
  • Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
  • Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
  • Developed strong relationships with clients by effectively communicating updates on their pets'' stay at the facility.

Crew Member

Firehouse Subs
07.2023 - 12.2023
  • Worked front counter, and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Made good quality sandwiches and followed safety standards thuroughly

Education

High School Diploma -

Colorado Early Colleges
Fort Collins, CO
05-2024

Skills

  • Strong teamwork
  • Time Management
  • Customer Service
  • Table setting knowledge
  • Food Service
  • Customer service focus
  • Adaptive Problem Solving
  • Hospitality service expertise

Certification

  • Multiple Microsoft Certifications (Powerpoint, Excel, Word, Outlook)

Timeline

Banquet Server/Lead Busser/Head Hostess

ManpowerGroup
07.2024 - Current

Kennel Attendant

Ashcroft Kennels
07.2024 - 09.2024

Crew Member

Firehouse Subs
07.2023 - 12.2023

High School Diploma -

Colorado Early Colleges

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Lauren Schroeder