Devin Bailey
New York City,NY
Summary
Always energetically working to ensure customer satisfaction and enhancing guest experiences, I thrive well in fast paced, high pressure environments while guaranteeing providing exceptional hospitality standards at all times.
Overview
5
5
years of professional experience
Work History
Banquet Server & Hostess
Moshulu
Philadelphia, US
05.2022 - 01.2025
- Anticipated guest needs, resolved concerns immediately, collaborated with kitchen staff and event planners, managed reservations and planned daily seating arrangements for 500 plus guests, delivered outstanding guest service in a high end environment all while ensuring a wonderful experience for all and maintaining excellent hospitality
- Greeted guests with a friendly and welcoming attitude, resulting in increased customer satisfaction ratings
- Maintained a high level of professional conduct at all times, which resulted in a positive work environment
Expo Runner/Cashier
Wokworks
Philadelphia, US
05.2024 - 01.2025
- Ensured customer satisfaction by supervising and delivering accurate, high quality, fast paced takeout only orders
- Coordinated between the foh and kitchen staff to help minimize orders, managed a high volume of orders simultaneously and helped to resolve issues under high pressure
- Proficiently used restaurant POS systems to accurately process orders and payments
Finance Intern
Philadelphia Parking Authority
Philadelphia
05.2024 - 08.2024
Team Member
Shake Shack
Philadelphia, US
06.2020 - 08.2021
- Provided exceptional customer service in a fast paced environment while managing multiple responsibilities ranging from taking orders, switching from station to station, preparing food and maintaining a safe and clean workspace
- Had the opportunity to train new team members and collaborate with many diverse walks of life
Education
BACHELOR OF SPORTS ADMINISTRATION - PRE-LAW MINOR
Wagner College
05.2025
NEW YORK PARALEGAL CERTIFICATE -
New York Paralegal
03.2025
Skills
- Customer Satisfaction
- Coordination Skills
- Knowledge of Hospitality
- Ability to Multitask
- Communication Skills
- Critical Thinking
- Quick learner
- Customer assistance
- Strong teamwork
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Expo Runner/Cashier
Wokworks
05.2024 - 01.2025
Finance Intern
Philadelphia Parking Authority
05.2024 - 08.2024
Banquet Server & Hostess
Moshulu
05.2022 - 01.2025
Team Member
Shake Shack
06.2020 - 08.2021
NEW YORK PARALEGAL CERTIFICATE -
New York Paralegal
BACHELOR OF SPORTS ADMINISTRATION - PRE-LAW MINOR
Wagner College