Lauren Schuhow

• Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
• Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
• Resolved escalated customer issues promptly and professionally to maintain satisfaction.
• Led weekly team meetings to review performance, set targets and motivate staff.
• Analyzed customer feedback to identify improvement opportunities and develop action plans.
• Improved customer satisfaction ratings by implementing effective call center strategies and employee training programs.

• Provided exceptional customer service, addressing patient concerns promptly and professionally during visits.
• Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
• Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.

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• Boosted community awareness by distributing informational materials and resources.
• Helped maintain facilities and equipment, ensuring a clean and welcoming environment.
• Encouraged volunteer participation by promoting activities through social media channels.

• Assisted customers with ticket purchases to ensure a smooth transaction process.
• Provided comprehensive information about events, improving customer knowledge and satisfaction.
• Managed cash and credit transactions, accurately processing payments for all ticket sales.
• Organized and restocked merchandise displays, enhancing the overall presentation of the box office area.
• Maintained cleanliness of work area to provide a pleasant environment for customers.
• Assisted in promotional activities to boost ticket sales and event attendance.